Front Office Specialist

Customer Service Representative

We are seeking a Customer Service Representative to join our healthcare team in south Minneapolis, Minnesota. This role involves being a supportive and friendly voice in person and via phone, providing excellent service to our clients, and managing a variety of tasks simultaneously. The ideal candidate will be eager to learn new things and understand how their role contributes to the broader team. This position offers a contract to hire possibility.

Responsibilities :

• Handle between 20 and 40 calls from patients and case managers daily
• Accurately input orders into our order system
• Conduct follow-up on orders that may be delayed
• Review fee schedules to confirm benefit eligibility
• Submit and process authorizations to insurance companies
• Work proactively with management to define their career path
• Apply basic medical terminology knowledge in customer interactions
• Utilize customer service software for efficient service delivery
• Perform data entry tasks as needed
• Maintain electronic medical records in an organized and efficient manner

Requirements :