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Associate Customer Service Representative Everyday Banking

Associate Customer Service Representative Everyday Banking

USA JobsCharlotte, NC, US
9 days ago
Job type
  • Full-time
Job description

Associate Customer Service Representative In Everyday Banking

Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking.

CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers.

Find out why we're the #1 financial services company to grow YOUR career. Apply today.

In this role you will :

  • Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
  • Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems
  • Escalate questions and issues to more senior employees

Required Qualifications :

  • 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

    • Desired Qualifications :

  • Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues
  • Ability to execute in a fast paced, high demand, metric driven call center environment
  • Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy
  • Knowledge, understanding and experience of internet, mobile, and social media technology

    • Job Expectations :

  • Must be able to attend full duration of required training period
  • This position is not eligible for Visa sponsorship
  • Ability to work additional hours as needed
  • Schedule may be eligible for a shift differential under the terms of the shift differential policy
  • Must work on-site at the location posted

    • Training and Schedule :

  • You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.
  • Training class starts on 12 / 1 for 7 weeks. Training hours are 8 : 30 a.m. - 5 : 00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training.
  • We're open from Sunday - Saturday, 6 : 00 a.m. - 10 : 00 pm (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Most schedules will be mid-shift or evening-shift.

    • Posting Location(s) :

    1525 W W.T Harris Blvd Charlotte, NC 28262

    We Value Equal Opportunity

    Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Wells Fargo Recruitment and Hiring Requirements :

  • Third-Party recordings are prohibited unless authorized by Wells Fargo.
  • Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

    • Req Number : R-496409

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    Customer Service Representative • Charlotte, NC, US