Retail Market Manager I

Coaching Branch Management

Position will be responsible for providing coaching branch management teams in achieving profitability, sales, customer experience, compliance, and growth initiatives.

Responsibilities

• Cross-train, lead and develop team of associates to promote maximum productivity, engagement, succession planning and overall contribution to strategic organizational goals
• Provide direction to branch management to ensure all goals are met and exceptional customer service is provided to consumer customers. Hold team accountable for achieving goals
• Conduct branch visits to ensure adherence to bank policies, successful implementation of new products and services and to develop and maintain strong relationships with branch associates
• Monitor, measure and manage sales and business development programs
• Enhance operational efficiencies through the monitoring of branch processes, identification of work flow issues and offering solutions
• Build strong, effective partnerships with colleagues across the enterprise to work together and collaborate to remove roadblocks for success
• Ensure there are comprehensive policies and procedures and appropriate controls in place to ensure consumer banking is prudent and in compliance with the bank's risk appetite including loan and credit quality
• Collaborate with the Risk division to ensure consumer banking is prudent and the non-performing loan ratio is within the acceptable risk tolerance limits
• Actively participates and creates opportunities for branch leadership and consumer lenders to participate in community organizations to source business development opportunities and demonstrate commitment to the local community
• Perform additional duties as assigned.

Qualifications