Manager, Talent Acquisition - Customer Care

Customer Care Recruiting Manager

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easierhelping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.

We're looking for a strategic and hands-on Customer Care Recruiting Manager to lead and optimize high-volume recruiting efforts for our national Customer Care organizations. In this role, you'll manage a team of recruiters and drive the strategies, processes, and partnerships needed to meet hiring goals and deliver exceptional experiences for candidates, hiring managers, and business stakeholders. This leader will also play a critical role in supporting our Talent Acquisition Specialistscoaching, developing, and empowering them to operate at a high level while creating an inclusive, performance-driven team culture.

Key Responsibilities

• Lead a team of high-volume recruiters focused on filling positions within our national Customer Care organization, including roles within customer service, technical support, alarm monitoring services, collections agents, etc.
• Build strong partnerships with Customer Care leadership to understand business needs, hiring targets, and market dynamics
• Deliver best-in-class candidate and hiring manager experiences through clear communication, timely follow-up, and a focus on quality interactions
• Champion the experience of our recruiters and TA specialists, providing support, clarity, and leadership that helps them do their best work
• Use key recruiting metrics (e.g., time-to-fill, weekly hires, funnel conversion, candidate quality) to guide strategy and drive continuous improvement
• Develop and execute sourcing strategies, including job board optimization, referral campaigns, and market-specific tactics
• Oversee job board spend and performance, including Indeed and other high-volume platforms
• Collaborate cross-functionally with HR, Compensation, TA Ops, and Employer Brand to streamline hiring processes and messaging
• Ensure compliance with hiring policies and standards, including consistent use of SuccessFactors
• Drive a culture of urgency, innovation, and accountability, with a strong bias for action
• Foster a high-performing, engaged recruiting team focused on outcomes and service

Qualifications

Preferred Qualifications

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M / F / Protected Veteran Status / Disability. Level, Title and / or Salary may be adjusted based on the applicant's experience or skills. EEO is the Law Poster (The poster can be found at http : / / www.eeoc.gov / employers / upload / poster_screen_reader_optimized.pdf) Official description on file with Talent.