Accounts Receivable Agent

About the job Accounts Receivable Agent

Essential Functions :

• Provide AR support to hotel properties
• Each Agent will support an average of 4-6 hotels, depending on size
• Regularly contact customers, primarily via phone and e-mail regarding their open invoices with the hotel
• Provide duplicate invoice copies as needed
• Resolve customer billing disputes and / or escalate to supervisor / hotel as needed
• Some research and reconciliation may be needed
• Provide a high level of customer service to both our external and internal customers
• Promptly respond to all inquiries
• Other duties as may be assigned by supervisors
• Regular attendance is expected based on schedule and business needs
• Monday-Friday working and 8 hours, plus an hour off for lunch, somewhere between 7 : 00 AM7 : 00 PM, with weekend work on rare occasions
• Participation in employee events, onsite meetings, hotel visits and industry conferences are expected.
• Work well with others at a variety of levels within the organization

Ideal candidate will also possess the following characteristics :

resources

Qualifications :