Visitor Relations Specialist

Johnson Service Group (JSG) is seeking a contract position for a Visitor Relations Specialist to work in the Mukilteo, WA location.

Job Description

Client is seeking experienced tour and guest service professionals to deliver world class experiences at company, a public attraction which showcases aviation / aerospace innovation.

This opening is for full-time positions, which will include work on weekends and holidays. Currently open five days a week, Thursday through Monday. Operating hours are subject to change based on seasonal need, special events, and operational growth.

Primary Duties

• Engages customers enthusiastically; supports all aspects of visitor experience to enhance company's brand and products. Actively creates exceptional experiences for a diverse audience.
• Memorizes and delivers extensive scripted material and approved messaging to guests.
• Leads tour activities with up to 52 attendees and theater presentations with up to 200 attendees.
• Facilitates ticket purchases, guest greeting and briefing, theater tech and other operational assignments in support of these programs.
• Assists visitors with general building wayfinding and services at both Future of Flight and Everett Factory sites.
• Learn gallery and exhibit content and actively engage with visitors to share information accurately. Facilitates interactive experiences with the public, groups and event guests. Proactively addresses and / or reports on safety issues or concerns. Assists with evacuating guests during emergencies and implements safety training practices as needed.
• Works efficiently to optimize program timing and throughput with tours and works collaboratively on position coverage and rotations.
• Works a flexible schedule which may include early mornings, mid-days, and evenings, plus weekends and holidays as tour and event schedules require.
• Completes mandatory training assignments in a timely manner and participates actively in team training and meetings.
• Other duties as assigned.

Required Qualifications

Preferred Qualifications

Ability To Perform The Following Requirements

Training And Competency Requirements

Dress Code

Location : Mukilteo, WA 98275

Duration : 6 months

Shifts : 1st shift 8 : 00 am – 6 : 00 pm

33-40 hours / week Thursday-Monday

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

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