Applications Support Specialist (IT)

Job Title

Applications Support Specialist (IT)

Department

Application & Web Service

Work Location

Main Campus

Duties

Under general direction, the Applications Support Specialist is responsible for the maintenance and support of 3rd-party applications which integrate into and / or enhance the functionality of the colleges ERP, Ellucian Colleague. Serving as a member of the Application & Web Services team, the Applications Support Specialist also assists with technical support over the phone and in person. The Applications Support Specialist is dedicated to the learning college concepts by developing programs and facilitation activities that promote student success and lifelong learning.

Responsibilities include the following. Other duties may be assigned.

• Primary responsibility is 3rd party software maintenance, administration, support and customer service.
• Work with vendor support personnel to resolve application issues.
• Work with other Information Technology staff to implement and maintain 3rd party software.
• Provide technical support over the phone and face-to-face.
• Assist in testing and integrating 3rd party applications with the college ERP.
• Document 3rd party application processes and procedures.
• Assist with software maintenance and activities.
• Assist in training college staff on installed software.
• Become familiar with available help resources.
• Stay updated on campus technology changes.
• Direct calls to appropriate MVCC staff as necessary.
• Performs other related duties as assigned.

Education / Experience

Associates degree in IT-related field (Bachelors degree preferred). Minimum of 1-3 years experience working in an end-user computing environment, and experience with PC and / or Apple Mac microcomputers required. Please be sure to include this in your resume and provide complete application materials.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Status

Full Time

Hours

General hours : Monday Friday 8 : 00 am to 5 : 00 pm. Location : Palos Hills, Illinois (USA).

This is primarily an on-site position. Alternative hybrid work schedule / remote opportunities may be available as applicable after probationary period. On call 24 hours a day 7 days a week for emergencies. Employees must be a resident of IL / IN or reciprocal state.

Salary / Wage

$54,160-$72,198 (plus exceptional benefits)

Hourly / Salary

Salaried

Benefits

MVCC offers a generous benefits plan which includes paid time off, tuition discounts for eligible employees and family, medical, dental, vision, and retirement benefits in a collaborative and friendly environment. These include :

Visit these links to learn more about specific benefits for this Professionals position :

Benefit Highlights (link) Benefit Guide-Details (link)

Review of Applications Begins

10 / 13 / 2025

Posting Number

AP00532P

Open Date

09 / 26 / 2025

Open Until Filled

Yes

Special Instructions to Applicants

Please apply online through the site. Sponsorship is not available. For questions, contact hr@ or 708-974-5704. To ensure best consideration, please apply prior to the review date.

Office of Human Resources

hr@

(708) 974-5704

#J-18808-Ljbffr