Provisioning Specialist

Position Purpose / Summary

The Provisioning Specialist is committed to providing the highest quality of service to the communities, customers, and employees we serve and is dedicated to fulfilling our customers needs by initiating and tracking all orders for circuits, lines, porting, and any other associated service(s).

Primary Duties & Responsibilities

• Monitors status of dispatched trouble tickets, service orders and cable locate for timely completion as directed by the Supervisor.
• Research service history for preparation of line administration.
• Familiar with the types of switches and software used in each exchange and the processes for accessing and completing programming in each. Performs troubleshooting and research in order to complete programming changes in the switch.
• Serves as a liaison and resource to Operations and Customer Service.
• Maintains accuracy of plant facility records by updating circuit and cable records, contacting technicians to resolve questions, inconsistencies, or missing data and updating the irregular plant list.
• Reads, interprets, and works with OSP Engineers to ensure all cutsheets and as-builts received are updated and are sent to dispatch to be completed.
• Updates equipment spreadsheets and completes and tracks material requests. Gathers data from multiple telecommunications equipment and creates reports.
• Read and understand various types of schematic drawings (street or system design maps) to facilitate remote provisioning.
• Demonstrates a good understanding of products, services, and features.
• Keeps informed of tariff revisions, regulatory requirements, and the companys policies and procedures related to current and new service product offerings.
• Provides support; including troubleshooting Internet Services, Video, Phone, Special Circuits, and familiarity with the processes to provision each system.
• Trains technicians and coworkers on existing processes and procedures.
• Demonstrates a thorough understanding of customer service processes and procedures, including the ability to read and interpret customer account information to ensure the accurate completion of service orders and the ability to recognize errors and inconsistent data.
• Demonstrates a thorough understanding of outside plant design, line installation, central office equipment, and advanced circuit design.
• Assists technicians with central office equipment and outside plant information.
• Responds to customer service / billing specialist questions regarding circuit information.
• Works with Central Office Engineers to ensure new equipment that is installed are accurately updated.
• Demonstrates a thorough understanding of number porting and the associated process.
• Reads, interprets, and creates circuit layout records.
• Performing all other duties and responsibilities as assigned.

Knowledge, Abilities, & Skills for Success

Qualifications

At a minimum, the Provisioning Specialist must have high school diploma or equivalent and 2-years of relevant experience. Telecommunications experience preferred. Computer literate, excellent verbal, written and interpersonal communication skills, excellent organizational and multi-tasking skills.

Physical Demands

Select one the following for the each of the items listed below :

Standing                  N                         O                         F                          C

Walking                    N                         O                         F                          C

Sitting                    N                         O                         F                          C

Reach Outward                   N                         O                         F                          C

Reach Above Shoulder                   N                         O                         F                          C

Climbing                   N                         O                         F                          C

Crawling                   N                         O                         F                          C

Squatting / Kneeling                   N                         O                         F                          C

Bending                   N                         O                         F                          C

Keyboarding                   N                         O                         F                          C

Driving                   N                         O                         F                          C

Hearing                   N                         O                         F                          C

Communicating                  N                         O                         F                          C

Perceiving                   N                         O                         F                          C

Outdoor Climate                   N                         O                         F                          C

Various Terrain                    N                         O                         F                          C

Cramped Workspace                   N                         O                         F                          C

Lift / Carry :

Up to 10 lbs               N                         O                         F                          C

Up to 20 lbs               N                         O                         F                          C

Up to 50 lbs               N                         O                         F                          C

Up to 75 lbs               N                         O                         F                          C

Up to 100 lbs               N                         O                         F                          C

100+ lbs                N                         O                         F                          C

Push / Pull :

Up to 10 lbs               N                         O                         F                          C

Up to 20 lbs               N                         O                         F                          C

Up to 50 lbs               N                         O                         F                          C

Up to 75 lbs               N                         O                         F                          C

Up to 100 lbs               N                         O                         F                          C

100+ lbs               N                         O                         F                          C

Disclosure

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and / or assign tasks for the employee to perform, as the Company may deem appropriate.

American Broadband, and all subsidiaries, are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Compensation details : 22-28 Hourly Wage

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