B-Level Technician

Department : Service

Reports to : Service Manager

Supervises : None

Benefits :

• Competitive Pay & Bonuses
• Paid Training
• Paid Time Off
• Health Benefits
• Employee Discount
• 401k & More
• $40,000-$100,000 / year based on experience

Purpose :

Performs mobile pre-delivery inspections and on-site equipment diagnostics, service, repair, and maintenance work in line with the service programs. May require some direction or guidance from the Service Manager or Location Manager.

Responsibilities :

o Performs on-site service on all makes of Turf and small Agricultural equipment.

o Actively promotes and sells dealership specific mobile service programs directly to customers

o Coordinates with Service Manager or Location Manager to establish and implement effective processes for all Turf and small Agricultural services offered through dealership specific service programs

o Reviews and explains any maintenance, repair or other service concerns directly with the customer and documents on work order

o Establishes and implements effective stocking processes with the Parts department to maintain the proper seasonal parts inventory in the vehicle

o Participates in Service EDUCATE Training programs required for the development of skills and knowledge

o Maintains current knowledge of John Deere and competitive products

o Maintains condition of mobile service vehicle, trailer, inventory, tools and equipment

o Follows all safety rules and regulations in performing work assignments

o Completes all reports and forms required in conjunction with work assignments

o Accounts for all time and material used in performing assigned duties

o Responsible for other duties as assigned by your manager

o 1+ years of experience performing service repairs

o Outstanding interpersonal and customer service skills

o Ability to perform basic repairs and required maintenance using special tools and equipment following Technical Manual procedures

o Proficient knowledge of mechanical, electrical and hydraulic systems used in the repair of turf equipment

o Proficient knowledge of selling techniques

o Ability to use Service Advisor, Microsoft Office applications, and basic computer functions

o Ability to operate vehicles and equipment used for diagnostic purposes

o Ability to lift at least 75 lbs. repeatedly

o Basic Service Technician certification preferred

o High School Diploma or equivalent experience required; Associates degree preferred

o Valid drivers license required; CDL (Commercial Drivers License), fork lift license preferred

Compensation details : 40000-70000 Yearly Salary

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