Description
Join Our Team
For over 70 years, Teachers Federal Credit Union has been committed to guiding members toward building a strong financial foundation today for a better tomorrow. Recognized by Forbes Magazine as one of America's Best-In-State Credit Unions in 2025, Teachers has grown into one of the nation's leading credit unions. As we expand our reach across the country, we remain focused on being both a Best Place to Bank and a Best Place to Work. From part-time roles to executive leadership positions, Teachers offers a wide range of meaningful career opportunities.
- The work days for this position is a Tuesday through Saturday work schedule
Summary :
Responsible for initiating calls to delinquent customers by phone, mail or personal visit to collect payments and settle accounts. Follows-up on delinquent accounts, updates and maintains accurate financial records including accounting, receivable, and credit records.
Education and / or Experience :
Associate's degree required or four years of directly related experienceMinimum two years of related experience requiredMicrosoft Applications, including Excel and Word requiredRegulations and policies regarding debt collection and collection law requiredAkcelerant preferredDNA preferredEffective written and verbal communication skillsStrong attention to detail and accuracyAbility to successfully manage multiple tasks and meet tight deadlinesJob Responsibilities :
Collect outstanding balances on loans by receiving and reviewing loan activity reports to determine the status of all loans outstanding. Engage in collection activities for all kinds of loans, e.g. auto loans, mortgages, Visas, student loans, etc.Contact or meet with members to begin a dialogue and obtain a reason for delinquency, discussing corrective actions and potential repayment options and researching to verify allegations of payments madeEngage in skip-tracing activities and research to locate membersRestrict accounts for the automatic withdrawal of money to satisfy loans outstanding or for severe delinquency status, closing lines of credit or credit cardsReview loss mitigation options with members and recommend loan repayment strategies to supervisor, referring hardship cases to managementRecommend collateral for repossession, account placement with collection agencies or attorneys, and work with members during the redemption processReceive and respond to calls for information or assistance with regard to loan paymentsHandle calls related to vehicle repossessions for redemptions or liquidation of collateralAdhere to all company procedures, state and federal regulations, and the Consumer Financial Protection Bureau (CFPB)Perform other duties as needed upon request from immediate supervisorBenefits of Joining the Teachers Team :
We provide a competitive compensation and benefits package that includes, but is not limited to :
Paid time off for vacation, personal days, and holidaysFully-funded pension plan401(k) company contributionTeachers pays 100% of Dental & Vision premiumTuition reimbursement is offered to full-time employeesExclusive employee discount of 0.96% APR on credit card loans and a 1.00% APR on all other loans through TeachersThe good faith range for this position is $22.50 - $26.50 an hour. This range is an estimate, based on potential employee qualifications and operational needs. The salary may vary above and below the stated amounts, as permitted by applicable law.
All candidates will be subject to a background check, credit check, and drug test to determine employment eligibility. To learn more about Teachers and to view a full list of our job opportunities please visit
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