Job Description
Job Description
About us :
Groovin' Gourmets is the catering division of Trolley Hospitality Companies , a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We specialize in delivering fresh, chef-crafted meals and seamless service for corporate functions, weddings, and social events of all sizes.
Our commitment to quality extends beyond the food we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued. We hope you will join us!
Our Values - The Trolley Way :
- No excuses
- Do the right thing
- Can-do attitude
- Always growing
- Help first-be a part of the solution
- Transparency and honesty-no BS
Please visit our website at www.trolleyhouseva.com to learn more!
About You :
You're a confident, strategic leader with a knack for building systems and solving complex problems.You balance big-picture thinking with day-to-day execution.You're just as comfortable reviewing a profit & loss statement as you are jumping in to manage a high-profile event.You're constantly seeking better ways to do things and take initiative to make change happen.You're people-first but results-driven-you motivate teams while holding them accountable.You inspire through action, model accountability, and value open, transparent communication.You are able to deliver direct feedback with clarity and compassion.You are comfortable navigating ambiguity and owning mistakes.You thrive in fast-paced, high-volume environments and lead with a team-first mindset.You're energized by collaboration and love working across departments.You have no problem rolling up your sleeves and getting things done.The Director of Catering Operations plays a critical role in driving the success of our catering division. In this role, you'll oversee daily operations, lead and mentor a team across multiple departments and locations, and work closely with the Executive Team to meet strategic and financial goals. You'll ensure every event we execute from intimate dinners to major galas reflects our commitment to excellence, efficiency, and unforgettable guest experiences.
How You'll Make an Impact :
Operations
Ensure teams have the resources they need to execute events seamlesslyOptimize processes to improve efficiency and effectivenessOversee procurement, inventory, and equipment purchasingCoordinate with culinary and sales teams on menu developmentOversee visual cohesion of events, ensuring they align with themeEnsure events and design aspects are visually cohesive and align with the intended theme and overall design visionManage external vendor relationships and venue onboardingEnsure compliance with legal and regulatory requirementsStay ahead of industry trends and incorporate best practicesFinancial Oversight
Track and analyze operational budgets and financial performancePrepare sales projections and manage departmental budgetsReview P&Ls to identify opportunities for profitabilityFront-of-House
Ensure proper staffing and management of high-profile eventsAct as Manager on Duty and / or Event Manager when neededMaintain high customer satisfaction by solving issues in real timeIdentify marketing opportunities and communicate needsPeople Management & Leadership
Hire, train, and develop a diverse teamConduct performance reviews and hold quarterly check-insProvide regular coaching, actionable feedback, and career development support to foster both individual growth and overall team effectivenessFacilitate team and leadership meetings focused on coordination and shared problem-solvingFoster open communication and cross-departmental alignmentEmpower team members to lead, take initiative, and grow in their rolesManage staff certifications, onboarding, and developmentEngage teams across two regions by promoting collaboration, consistency, and a sense of shared purposeWhat You Bring to the Table :
Bachelor's degree in hospitality or related field a big plus, but not required5+ years of experience in catering or hospitality operations a mustStrong business and financial acumenExcellent leadership and people management skillsProven ability to manage logistics, vendors, and large-scale operationsComfort working at the executive level and presenting strategic ideasAbility to travel regularly between Richmond and Hampton Roads (50%+)Experience with data analysis, performance metrics, and Microsoft OfficeFamiliarity with business software and catering platforms (TPP a plus!)General understanding of design principlesThe Good Stuff!
Competitive salaryPaid holidays and PTOMedical, dental, and vision insurance available401(k) with company match after one yearCompany paid Life Insurance and Short-Term DisabilityEmployee Assistance Program (EAP)Free staff lunch every weekdayEmployee discounts across all Trolley House Hospitality brandsReady to lead, innovate, and grow with one of Virginia's top catering companies? Apply today and help us deliver happiness through exceptional experiences!
