Customer Experience Specialist

Job Title

Process in-coming customer calls requiring orders, price quotations, product availability, order status, etc. Process all incoming sales orders including phone, web, email, EDI into ROI. Generate quotes on stock products. Complete all required shipping documentation for proper delivery of foreign orders. Perform invoicing as required including adding freight charges and billing customers. Process all credit card orders. Process daily incoming company mail. Provide administrative support for Sales Support, Sales, etc. Adhere to all ISO 9001 policies and procedures that govern our business. Performs other duties as assigned.

Skills : ISO 9001, sales, Call center, Data entry, Customer service

Top Skills Details : ISO 9001, sales, Call center, Data entry, Customer service

Additional Skills & Qualifications :

Ability to interact with customers in a professional manner

Basic computer skills including Microsoft Office - Salesforce and Microsoft Great Plains highly preferred

Excellent communications and customer service skills

Good organizational and team related skills

Thrives in a fast-paced, collaborative environment, efficiently works under pressure, within deadlines or other time essential constraints

Excellent communication skills, both written and verbal, to clearly and concisely communicate to all levels of the organization

Strong work ethic and an ability to excel within a rapidly changing and growing organization

Experience Level : Entry Level

Job Type & Location : This is a Contract to Hire position based out of Franklin, MA.

Pay and Benefits : The pay range for this position is $18.00 - $19.00 / hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following :

Medical, dental & vision

Critical Illness, Accident, and Hospital

401(k) Retirement Plan

Pre-tax and Roth post-tax contributions available

Life Insurance (Voluntary Life & AD&D for the employee and dependents)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off / Leave (PTO, Vacation or Sick Leave)

Workplace Type : This is a fully onsite position in Franklin, MA.

Application Deadline : This position is anticipated to close on Nov 20, 2025.

About Actalent : Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.