Account Resolution Specialist at Sentry

Job Description

Job Description

We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.

At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections : treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.

As part of the TrueAccord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.

We're hiring up to 5 new team members for our Account Resolution Specialist role here at Sentry Credit, located onsite in Everett, WA and focused on 3rd Party debt servicing.

What You'll Do

• Manage inbound and outbound calls with professionalism
• Negotiate fair payment plans and settlements with consumers
• Document all communications and account activity accurately
• Investigate and resolve disputes or billing discrepancies
• Ensure compliance with FDCPA and all company standards
• Balance independent work with strong team collaboration

Who You Are :

Why You'll Stay :

In addition to monthly contests & various incentives (individual and / or team) those on our 3rd Party Collector Team also earn COMMISSION (UNCAPPED) in addition to their hourly pay! While commissions are not guaranteed, our top earners have historically made $2,000 to 3,000 ( or more ) per month!

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