IT Help Desk Tech

Job Description

Job Description

Starting pay rate : $23- $24 per hour

This position is for an IT Help Desk team member of a restaurant franchise that assists in installing and supporting networks in 198+ locations in nine states and reports to the Director of IT.

Roles and Responsibilities :

Ø Support the NCR Aloha POS systems

Ø Support users and restaurant locations (our customers) via the phone, remotely accessing user / restaurant workstations with LogMeIn, and onsite visits

Ø Repair and upgrade computers and laptops as needed. Build and deploy new systems when required

Ø Install software applications to IT department specifications

Ø On-call rotation :  providing remote and onsite support after normal business hours as needed. This is a seven-day responsibility – most of which is on the weekend.

Ø Pull and terminate network cable runs and camera cable runs as needed

Ø Install network cabinets and network related equipment

Ø Support our digital surveillance environment (cameras, DVRs, etc.)

Ø Assist the Director of IT with various projects

Core Experience :

Ø Windows 11 / 10, reinstall OS on laptops / desktops via Microsoft’s installation process or an imaging process

Ø PC hardware repair experience

Ø MS Office Suite Products

Ø Basic network, TCP IP V4, POE Ethernet switch, Wi-Fi, router experience. Demonstrate (explain) IPV4 networks and what the different configuration components mean.

Ø Desktop / server remote control software experience

Ø CAT 5e / 6 network and camera cabling, terminating ends, testing, and troubleshooting

Ø Knowledge of broadband circuits, analog telephone lines and troubleshooting telecom outages

Ø General knowledge of Battery Backups (UPS), KVM devices, USB switching devices, and Multi-Function printers (scanning / printing)

Ø Help Desk Ticketing System

Preferred Experience :

Ø A+ certification

Ø Point of Sale device / system experience

Ø Headset / Speed of Service equipment

Non-Technical Skills :

Ø Self-motivated

Ø Be very comfortable with air and ground travel; could travel 1 – 2 weeks at a time plus day trips

Ø Team player, personable, energetic, approachable

Ø Ongoing willingness to learn and assist with documentation

Ø Ability to drive a car, their own car, and has a good driving record

Ø Outstanding and professional customer service skills; be very comfortable conversing with customers.

Ø General knowledge of tools / power tools, ladders

Ø Ability to lift 50 lbs.

Ø Comfortable accessing building roofs