Talent.com
Technical Help Desk Representative December 2025

Technical Help Desk Representative December 2025

Netfor, Inc.Indianapolis, IN, US
6 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Who We Are At Netfor, we deliver exceptional customer care and technical support to businesses and technology users across the U.S., Canada, Mexico, and Europe.

Founded in 1995, we serve tens of thousands of customers in over 6,000 locations through phone, email, chat, and social media.

Join our team to make a difference in a fast-paced, supportive environment!

Why Join Netfor?

This entry-level role is your launchpad to a rewarding career in customer service and technical support.

Here’s how we help you grow :

  • Career Growth : Gain hands-on experience with diverse industries, platforms, and systems, with mentoring and training to build your career path.   Variety & Exposure : Work with over 100 applications across medical, retail, and B2B sectors.   Advancement Opportunities :  We promote from within!

You may receive opportunities for advancement, promotions, and special client projects.   Supportive Team :

  • Collaborate with a great team in a process-driven environment.
  • What You’ll Do As a Technical Help Desk Representative, you’ll provide friendly, professional support to customers via phone in our call center.
  • You’ll follow our knowledge base articles to troubleshoot and resolve basic technical issues or escalate them to clients when needed.

    • This is not a highly technical role—it’s about clear communication, reliability, and adhering to our proven processes.   Key Responsibilities :

  • Answer inbound customer calls and provide timely, accurate assistance.   Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software).   Follow step-by-step processes to guide customers or escalate issues to clients.   Document customer interactions clearly and professionally.   Deliver outstanding customer service to earn positive feedback.
  • What We’re Looking For We’re seeking reliable, communicative candidates who thrive in a structured, process-driven role.

    • No advanced technical expertise is required—we provide full training!   Skills & Qualifications :

  • Strong verbal and written communication skills.   Ability to type at least 35 words per minute.   Comfortable multitasking (talking, typing, and navigating systems).   Reliable, punctual, and professional under pressure.   Basic familiarity with Windows operating systems and Microsoft Office 365.   Experience troubleshooting Windows, printers, or networking is a plus, but not required.   Preferred : At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.

    • Personal Attributes :

  • Motivated and eager to learn.   Comfortable following processes without deviation.   Positive attitude and a team player.

    • Hours & Location :

  • 100% Remote ( Work from Home ).

    • You must reside in a state where we are hiring (confirm on application, we will verify during onboarding should we move forward with you as a candidate ).   Dedicated work space, free from distractions and background noise.  Hours :

  • 32–40 hours / week, 1st or 2nd shift, 5 days / week (weekends required after training).   Training : 2–3 weeks, Monday–Friday, training is conducted on the 1st shift.   Netfor operates 24 / 7, so flexibility is key!

    • Computer Requirements :

  • You must own a Windows desktop or laptop (Mac, Chromebooks, tablets, etc., are not compatible) with :   Operating System : Windows 10 or higher.   RAM : 8GB or higher. 16GB or higher preferred Processor : Intel i5 9500, Ryzen 3 3100, or better.   Storage : SSD with 256 GB+ and at least 100GB free for updates.

    • USB Headset for call taking  Strongly recommended accessories :

  • Multiple screens  Keyboard and Mouse if using a laptop We will verify specs before any job offer.

    • Compensation & Benefits   Starting Pay :

  • $16.00 / hour (based on experience, technical aptitude, and typing skills).   Benefits : Generous PTO (up to 76.96 hours / year in year one), 401(k), health, dental, and vision insurance.
  • Why This Role is Perfect for You This is an entry-level opportunity for dependable individuals who excel at communication and enjoy helping others.
  • You’ll answer calls, follow clear processes, and use our knowledge base to solve problems—no cold calling or sales involved.

    • If you’re reliable, eager to learn, and want to kickstart a career with a growing company, we’ll train you to succeed!   How to Apply Ready to join a team that values your growth?

    Apply today and confirm your state of residence.

  • We can’t wait to meet you!   Netfor is an equal opportunity employer.
  • We currently hire in select states only (See application).   DISCLAIMER This job description is a summary of the primary duties and responsibilities of the job and position.
  • It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities.
  • Netfor, Inc. is an equal opportunity employer.
  • All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
  • Netfor, Inc. participates in E-Verify.
  • Netfor, Inc. will not sponsor applicants for work visas.
  • Powered by JazzHR
    • Create a job alert for this search

    Help Desk Representative • Indianapolis, IN, US

    Related jobs
    • Promoted
    Take Surveys Get Paid!

    Take Surveys Get Paid!

    Prime InsightsAnderson, IN, US
    Full-time
    Join thousands of members already earning with top-paying surveys and offers.Get started today and enjoy competitive rewards, fast payouts with no waiting periods, and the flexibility to participat...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Help Desk Analyst I

    Help Desk Analyst I

    indiana staffingIndianapolis, IN, United States
    Full-time
    A proud member of the Elevance Health family of companies, Carelon Behavioral Health, formerly Beacon Health Options, offers superior clinical mental health and substance use disorder management, a...Show moreLast updated: 13 hours ago
    • Promoted
    CT Tech

    CT Tech

    AscensionAnderson, IN, US
    Full-time
    Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability. Employee assistance programs (EAP).Parental leave & adoption a...Show moreLast updated: 7 days ago
    • Promoted
    CT Technologist

    CT Technologist

    AscensionAnderson, IN, US
    Full-time
    Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability. Employee assistance programs (EAP).Parental leave & adoption a...Show moreLast updated: 7 days ago
    • Promoted
    Remote Online Survey Taker – Earn Up to $25 Per Survey

    Remote Online Survey Taker – Earn Up to $25 Per Survey

    Earn HausGermantown, IN, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    Help Desk Tech

    Help Desk Tech

    Riverview HealthNoblesville, IN, United States
    Full-time
    The Help Desk Technician will support day to day end user operations and respond to tickets and escalation calls, when necessary. Incumbent is expected to solve a large percentage of the issues them...Show moreLast updated: 11 hours ago
    • Promoted
    Service Desk Analyst

    Service Desk Analyst

    TEKsystemsIndianapolis, IN, United States
    Full-time
    Shift time : Sun, Mon, Tues from 7a to 7p.Then 7a to 11a on Wed morning (Note : Wed will not be service desk work but basic desktop support tasks. Imaging computers and prepping and shipping equipment...Show moreLast updated: 6 days ago
    • Promoted
    • New!
    Help Desk Support

    Help Desk Support

    Padmore Global Connections LLCIndianapolis, IN, United States
    Full-time
    About the job Help Desk Support.Agency Interview Type : In person only.Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.Exhibit prof...Show moreLast updated: 13 hours ago
    • Promoted
    Remote Part-Time Survey Job – No Experience Needed, Up to $25 Each

    Remote Part-Time Survey Job – No Experience Needed, Up to $25 Each

    Earn HausGermantown, IN, US
    Remote
    Full-time +1
    We are urgently looking for people interested in taking online surveys for Fortune 500 brands.If you are a self-starter, looking for flexible hours throughout the week, this may be for you! Earn up...Show moreLast updated: 8 days ago
    • Promoted
    Help Desk Specialist

    Help Desk Specialist

    TWO95 InternationalBrownsburg, IN, United States
    Temporary
    Location : Brownsburg, IN, 19406.Handle PC hardware / Printers / RF Guns / software builds and upgrades.Is responsible for day to day administrative functions of local computer systems including printers...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Help Desk support

    Help Desk support

    Diverse LynxIndianapolis, IN, United States
    Full-time
    Support client workstations (e.Proactively and consistently communicate with clients and colleagues.Accurately and promptly record all-time in our ticketing system. Proactively manage ticket queue.E...Show moreLast updated: 13 hours ago
    • Promoted
    Kitchen Install Helper

    Kitchen Install Helper

    RenuityNoblesville, IN, US
    Full-time
    Mad City Windows & Baths, a Renuity Company.Receive up to a $500 Sign on Bonus.Mad City Windows & Baths, a proud company of the Renuity family, where innovation and excellence drive everyth...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    IN-DCS-Help Desk Support

    IN-DCS-Help Desk Support

    NetpaceIndianapolis, IN, United States
    Full-time
    Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and so...Show moreLast updated: 13 hours ago
    • Promoted
    • New!
    IT Help Desk Analyst

    IT Help Desk Analyst

    Bastian SolutionsIndianapolis, IN, United States
    Full-time
    Bastian Solutions is looking for a Help Desk Analyst to support our internal employees.The ideal person will be energetic, friendly and have a passion to help our teams in any IT issues.This is an ...Show moreLast updated: 13 hours ago
    • Promoted
    Tier 2 HelpdeskTraveling Tech Support

    Tier 2 HelpdeskTraveling Tech Support

    Exact IT ConsultingIndianapolis, IN, United States
    Full-time
    Tier 2 Helpdesk Technician Job Description.Active Directory, VOIP (3cx / FreePBX), RMM, PSA, Cloudberry, Barracuda, and Office365 experience a plus. Install new / rebuild existing servers and configure ...Show moreLast updated: 30+ days ago
    • Promoted
    • New!
    Help Desk Support

    Help Desk Support

    STIIndianapolis, IN, United States
    Full-time
    Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solut...Show moreLast updated: 13 hours ago
    • Promoted
    MRI Tech

    MRI Tech

    AscensionCarmel, IN, US
    Full-time
    Various health insurance options & wellness plans.Retirement benefits including employer match plans.Long-term & short-term disability. Employee assistance programs (EAP).Parental leave & adoption a...Show moreLast updated: 7 days ago
    • Promoted
    • New!
    Information Technology Help Desk Analyst

    Information Technology Help Desk Analyst

    Bastian SolutionsCarmel, IN, United States
    Full-time
    Information Technology Help Desk Analyst.Bastian Solutions is looking for a Help Desk Analyst to support our internal employees. The ideal person will be energetic, friendly and have a passion to he...Show moreLast updated: 13 hours ago