Customer Service Representative - #34633

Customer Service Representative

Our client is a multifaceted enterprise specializing in branding solutions, uniforms and costumes, custom manufacturing, and fulfillment and third-party logistics (3PL) services. With over 30 years of experience, our client is dedicated to delivering tailored solutions that meet the unique needs of its clients. This role is an exciting opportunity to shape and implement marketing strategies from the ground up.

Branding Solutions : Our client offers customization of existing products to align with clients' brand colors and logos, ensuring that businesses find precisely what they need in the required quantities.

Uniforms and Costumes : Leveraging decades of experience in the apparel industry, our client guides clients through the process of designing professional uniforms and creative costumes, catering to diverse industry requirements.

Custom Manufacturing : From design concept to delivery, our client manages every aspect of custom manufacturing. They specialize in creating unique, tailor-made promotional products, simplifying the process for clients seeking innovative solutions.

Fulfillment & 3PL Services : Our client provides warehousing and fulfillment services for promotional products, offering storage solutions and the capability to ship products globally. Clients have access to a real-time inventory system to monitor stock levels and ordering trends.

This is a great career opportunity for someone who is looking to join an established international company with vibrant, friendly, and supportive working environment.

Job Overview

The Customer Service Representative plays a critical role in ensuring seamless operations and client satisfaction. This individual will oversee the end-to-end management of client orders, resolve issues proactively, and maintain clear communication with clients, vendors, and internal teams. The role requires strong organizational skills, attention to detail, and the ability to anticipate and resolve potential challenges.

Duties and Responsibilities

1. Issue Resolution & Communication

• Address and resolve client issues, vendor errors, and shipping discrepancies promptly.
• Ensure all communication related to issues is completed within 24 hours.

2. Order Review & Accuracy

3. Follow-Up & Escalation

4. Workflow Monitoring

5. Collaboration & Team Participation