Technology Services Engineer

Job Description

Job Description

Salary : Job Summary :

The Technology Services Engineer at Softrim is a pivotal role combining strategic account management responsibilities with advanced technical expertise. You will serve as the primary technical liaison for key related accounts. This is a full-time in-office position (not remote).

Responsibilities :

• Primary Technical Account Management

Serve as the primary point of contact for assigned client accounts on all technical matters, including security incidents, IT projects, and major technical issues. Build strong relationships with clients to understand their needs and align our technical solutions.

Lead the deployment, configuration, and management of IT solutions, such as servers, networks, cloud services, or software applications. Manage technical projects for client accounts, ensuring successful delivery within scope, timeline, and budget.

Lead resolution of critical technical issues for client accounts, such security breaches, complex infrastructure challenges, and system outages.

Assist with oversight of service ticket lifecycle for assigned account by following up with service desk employees, technicians, and engineers on aging tickets, providing guidance, and prioritization.

Diagnose and resolve advanced technical issues related to client IT infrastructure, including networks, MS365 tenants, and cybersecurity.

Identify opportunities to enhance client systems through upgrades, patches, or new technologies. Provide strategic recommendations to improve performance, security, and alignment with client business goals.

Qualifications :

Work Location : 100% in-office.

Employment Terms : Full-time, In-office, Exempt, Salary. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Typical business hours are from 8 : 00 a.m. until 5 : 00 p.m., Monday through Friday, excluding company-observed holidays.