Support Technician

A company is looking for a Support Technician.

Key Responsibilities

Respond to inbound incident tickets and support calls, performing troubleshooting and documenting findings

Execute daily operational support processes, including monitoring alerts and validating system health

Collaborate with Tier 2 and Tier 3 technicians to resolve complex technical issues and contribute to knowledge management

Required Qualifications

Strong troubleshooting mindset and ability to follow structured diagnostic processes

Basic understanding of networking concepts (IP addressing, switches, connectivity)

Ability to work collaboratively within a regional and global team environment

Willingness to learn new technologies and develop within a defined career progression path

Strong time management skills and ability to prioritize multiple tasks