Part-Time Veterinary Client Service Representative - Emergency

Job Type Part-time Description

In emergency veterinary care, every second counts - and so does every interaction. At the heart of a positive experience is the person who greets clients in their most critical moments. Pieper Veterinary is looking for a compassionate, composed, and dependable Veterinary Client Service Representative to join our emergency team at Mass-RI Veterinary ER in Swansea, MA .

In this high-intensity environment, you'll be the first point of contact for pet owners facing urgent and often emotional situations. Your ability to remain calm under pressure, communicate clearly, and provide empathetic support will have a lasting impact on both clients and their pets during their time of need.

Our vision is a simple one, to make the community and the animals and people in it happier and healthier.

What to Expect :

• Environment of Collaboration : With the support of the technicians, assistants, and liaisons the hospital teams work closely together to deliver the highest quality of care.
• Career Advancement : We pride ourselves on recognizing top talent and strong work ethic and if you demonstrate those things, you can expect to be promoted from within.
• Commitment to Continuing Education : We want to retain and develop our talent to the best of our ability. You can expect numerous in-house CE opportunities, and any mentoring available to support and achieve your career goals!
• Environment of Belonging : With so many specialties at your fingertips, it's easy to find where you fit. We also promote an environment of inclusivity so that everyone feels welcome.

About You :

We strongly believe that veterinary medicine is a team sport, and our ideal candidate is someone who feels the same. Communication is key in our industry, and we are looking for people who navigate both client and interpersonal communication with skill and ease.

We are seeking a Client Service Representative with experience answering phones, making appointments, and navigating communications between our clients and medical team. Our ideal candidate will have the ability to remain calm during emotional and stressful situations, as well as the ability to handle patients on a leash or in a carrier. We highly value collaboration from all staff members, so please speak up as your input is not only valued but can make a difference.

Anticipated Schedule :

This is a part-time position :

Sunday, Monday, and Wednesday - 11am-7pm

Weekends and Holidays are required!

Pay :

$16.50 - $22.00 / hour dependent on experience and education

What's in it for you?

We know it's not always easy to make a move. We treat all interviews as confidential and if a casual chat is more your style, we can do that too!

Requirements

#ACP2