Sr. IT Engineer / Architect - Salesforce Platform (Sales, Service, CPQ)

Sr. IT Engineer / Architect - Salesforce Platform (Sales, Service, CPQ)

Job Locations

US-CA-Home Office

Workplace Type

Remote

Category

Information Technology

Req No.

2025-7828

Riverbed. Empower the Experience

Riverbed, the leader in AI observability, helps organizations optimize their user's experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed's open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally - including 95% of the FORTUNE 100 - we are empowering next-generation digital experiences.

Position

Position : Sr. IT Engineer / Architect - Salesforce Platform (Sales, Service, CPQ)

Location : Remote / Hybrid - West Coast / California preferable with Office Hub in Redwood Shore, CA; Open to remote for the right candidate.

Pay Transparency : The salary range for this position is $160,000 to $180,000 An individual's particular compensation will be determined by the Company, in its sole discretion, in light of the individual's geographical location, education, training, and / or experience.

In this role, the individual will be responsible for re-defining Riverbed's quote-to-cash processes which includes simplification of existing workflows and implementation of Salesforce Sales, Service and CPQ

What you will do

Translate business needs into functional specifications, user stories, and acceptance criteria.

• Partner with Sales, Operations, Finance, and IT stakeholders to capture, analyze, and document business requirements related to Salesforce CPQ and Quote-to-Cash processes.
• Act as subject matter expert (SME) for Sales, Service and CPQ capabilities, pricing models, discounting rules, approvals, and order management processes.
• Develop functional requirement specifications working cross-functionally to develop automation and integration solutions in Salesforce.
• Analyze the business requirements to identify configurational solutions utilizing the platform's OOTB features.
• Lead business discussions with respect to design, requirements gathering and develop user stories.
• Provide production support for Salesforce Sales, Service and CPQ, troubleshooting issues related to quoting, approvals, renewals, and contract amendments.
• What makes you an ideal candidate

What makes you an ideal candidate

What we offer

Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees.

Benefits & Perks vary by Country.

About Riverbed

With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a 'customer-first' company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It's the Power of WE that binds us together.

Riverbed is an equal employment opportunity / Affirmative Action (EEO / AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws.

Check us out on : www.riverbed.com

@LifeAtRiverbed

Tags

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