Job Description
Job Description
Description
As a pivotal member of our organization, the chosen candidate will
collaborate closely with key leaders, reporting to the SVP of Operations while working in tandem with the P&C
leadership team. This role presents an exciting opportunity for professional growth and development in a fast-
paced environment.
Your duties will be to direct and lead the service team to build a top performing service platform with a principal
focus on commercial property and casualty for the automotive dealerships.
Key Responsibilities
- Build a cohesive and high-performing service team aligned with BDA's mission and values.
- Hire, train, and manage client service personnel.
- Create and maintain training programs for both the client service team and sales team.
- Foster a positive culture within the service team.
- Collaborate with internal teams (Accounting, Business Analysts, HR) to streamline internal processes and
improve efficiency.
Assist the account service team in resolving client issues during the policy period.Act as a liaison between the sales team and account servicing team.Collaborate with sales leadership to enhance processes and efficiencies.Actively develop and implement policies and procedures to enhance team efficiency.Maintain and strengthen relationships with carriers and underwriters.Monitor policy expirations and ensure timely processing of renewals.Ensure partners receive accurate and high-quality data for quoting purposes.Oversee compliance with all regulatory requirements and ensure adherence to industry standards.Respond to client inquiries, addressing issues that escalate beyond the account service team.Enhance client satisfaction and service delivery through effective leadership and operational excellence.Provide strategic and tactical insights to maximize customer relationships and enhance service delivery.Develop and enforce SOPs and timelines to ensure all guidelines are met consistently.Manage expenses and overhead for Property & Casualty operations.Skills, Knowledge and Expertise
Bachelor’s Degree in Business, Insurance, Risk Management, or a related field (an advanced degree like anMBA can be a plus).
Relevant industry certifications such as CPCU (Chartered Property Casualty Underwriter), ARM (Associatein Risk Management), or CIC (Certified Insurance Counselor).
10+ years of experience in the P&C insurance industry, preferably with a focus on the auto dealershipsector or commercial lines.
5+ years of leadership experience in managing teams, driving strategy, and achieving growth in abrokerage setting.
Excellent communication and interpersonal skills.Ability to work collaboratively in a fast-paced environment.Outstanding communication and organizational skills.High level of integrity.Strong leadership and interpersonal skills.Excellent problem-solving and conflict resolution abilities.Proficiency in process improvement and project management.Experience in client relationship management and team dynamics.Ability to work in office 3 days a week.