Field Specialist IIWeatherford • Broussard, LA, US
Field Specialist II
Weatherford • Broussard, LA, US
30+ days ago
Job type
- Full-time
Job descriptionMaintains service quality as an immediate priority when working across all areas of the business and continually seeks areas for improvement Responsible for being familiar with the Company's Quality policies and taking an active role in the compliance and improvement of Weatherford's Management System Demonstrates knowledge and understanding of all policies & procedures, related operational & non-operational documentation, supports systems, complies with all Technical Work Instructions and Test Procedures, carrying out work Be available 24 hours a day and must return all phone calls from the Customer Service Team within 2 hours of the first call. Failure to do so twice per quarter will result in disciplinary action in accordance with HR guidelines. Use Weatherford email as the primary source of communication and must check emails every 24 hours and respond if necessary. Remain current on ALL specific safety training. Expired safety training will result in the loss of work and disciplinary action in accordance with HR guidelines. Maintain professional manner and appearance in Weatherford apparel when at and traveling to and from client location Provide the Customer Service Team with all necessary documentation needed by the client within 4 hours of the request. Failure to do so will result in loss of work and possible disciplinary action in accordance with HR guidelines. Provide all necessary information when using 3rd party transportation to and from client locations. Must adhere to Weatherford's Travel, Meals, and Entertainment Business Practice when traveling Understand and adhere to all of the Weatherford TRS Zero Tolerance Rules and Critical Rules to Work By Participate in the building / designing of Job Hazard Analysis with RSS for upcoming operations Test, operate, and maintain all Weatherford TRS equipment either at the R&M facility or at client locations Deliver superior Service Quality to the client by always following Weatherford's Operational Control Plan Service Execution Provide accurate incident reports with detailed accounts of equipment failures within 24 hours back to shore base to facilitate speedy resolutions to the customer Ensure contact is made to shore base either directly or indirectly following an NPT event within 30 minutes. Where the roles are required, oversee, and provide leadership and mentorship to lower Field Specialist. When necessary, conduct operations on a project without a Rig Systems Specialist on location When necessary, provide support to operations at the R&M facility to meet the needs of the client Provide operations with technical knowledge to help meet the needs of current or future jobs Perform installation of complex or nonstandard equipment at client locations Must be assessed competent in all assigned operational competencies in the Weatherford Competence Assurance Process (WCAP) program. Maintain and have readily available at all times the Weatherford supplied laptop with up-to-date Technical Work Instructions Assist RSS in providing accurate and complete Job reports back to operations in a timely manner Employees should regularly engage with their line manager to discuss their performance, objectives, and opportunities to enhance their skills and experience to support their career potential as outlined in Nextgen : Tubular Running Services Field Specialist Career Path Develop positive relationships with clients to ensure excellent customer satisfaction Always represent Weatherford by maintaining a positive attitude and professional demeaner while interacting with Clients Fundamentals of Mechanics, Electricity, Electronics, Pneumatics, and / or Hydraulics 2+ years tubular running services experience 2+ or more years related experience in the Oil and Gas industry Demonstrate a good mechanical aptitude and a desire to learn Have effective computer skills with competence in basic Microsoft Office programs High School diploma (or Secondary School Diploma or equivalent) as minimum. General product knowledge Mechanical ability necessary to perform repairs and troubleshooting issues on equipment Valid Driver license Have a current Transportation Worker Identification Credential (TWIC) or the ability to obtain 2 years College degree Preferred Basic Mathematics Skills Computer fundamentals Self-starter and self-motivator Critical thinking for complex problem solving Active listener & learner Good reading and writing skills Strong judgment, and decision-making to be in line with policies & procedures Time management Quality Control Analysis to ensure the product meets required standards Service Orientation Physically capable of undertaking the tasks required to perform the role Information & task ordering & ability to identify when a problem may occur and, where possible, to understand the solution Ability to react effectively and efficiently in operating tools and machinery Ability to imagine how tools and products will look when preparing for assembly, repair, or modifications
Field Specialist
The Field Specialist position is a very demanding, hands-on job that makes the use of the latest technologies to deliver effective tubular running solutions to Weatherford's clients. This technology requires a skilled workforce that can be trained to deliver high service quality with no oversights. To achieve this the Field Specialist, need to be detailed focused, process driven, and dedicated to always following the Weatherford's processes and procedures. Entry and intermediate level roles will receive direct supervision in support of their duties and assignments. Senior level roles will not only provide direction to junior levels but may also be required to use their extensive knowledge and experience to troubleshoot or resolve complex technical issues and make recommendations to improve operational performance.
Field Specialist main responsibility will be to aid the Rig Systems Specialist before, during, and after all tubular running operations with any duties needed to complete the operation. This includes helping RSS testing of necessary equipment before the start of the job, checking equipment inventory, and providing feedback to Shorebase if needed. Depending on the level of knowledge and experience, the Field Specialist roles may change during the operation depending on the needs of the client. After the operation, the Field Specialist may be required to perform post job maintenance or prepackaging planning for transiting equipment back to Shorebase.
Safety, Security & Compliance
- Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company's Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company's Rules to Live By
- Places Quality, Health & Safety, Security and Protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk
- Seeks continual improvement in Health, Safety, Security & Protection of the Environment, considering responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations
- Maintain any annual training certifications sole responsibly
- Maintain good standings with the Weatherford sanctioned driver's policy
Quality
Operational Requirements
People & Development
Required
Skills
Abilities
Travel Requirement : This role may require domestic and potentially international travel of up to : 100%
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Field Specialist Ii • Broussard, LA, US
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