Telephony QA | Genesys Cloud IVR

Title : Telephony QA | Genesys Cloud IVR

Location : Hybrid [Charlotte, NC or Detroit, MI]

Duration : 1 Year contract

This requisition requires the candidate to complete a coding assignment.

Top 3 Hard Skills : Python, Mobile testing (e.g. Appium) IVR systems

Telephony QA | Genesys Cloud IVR

Responsibilities

Help create a culture that motivates teams to ensure zero defects into production.

Work across teams to understand enterprise quality requirements and ensure adoption of core processes and standards.

Implement the shift-left test strategy as the organization rearchitects our technology platform.

Leverage market-leading automation frameworks and tools across all levels of testing that integrate in the automated CI / CD pipelines.

Participate in product design reviews ensuring quality practices are baked into the software development and deployment life cycle.

Work with internal teams to document test environment and test data management container strategies and provisioning for the different types of testing activities.

Comprehend and decompose user stories / requirements to identify what tests need to be created and automated across all levels of testing.

Collaborate with QA Engineers to develop effective strategies and test plans.

Qualifications

6+ years of experience in test automation engineering with API based testing.

Preferred BS / MS in Computer Science, Engineering, or related subject.

Required Experience :

Proficiency writing code in one of the following languages : Python, JavaScript, TypeScript

Working knowledge of IVR focused test automation tools such as :

Cyara Velocity

Automating API testing and extensive knowledge of creating and leveraging mocks, stubs, and virtual services to fulfill test automation requirements using one of the following approaches :

Requests (Python)

Axios (JS / TS)

Extensive knowledge working with API requests and responses, traversing complex JSON tree data structures.

Domain knowledge on IVR (Contact Center) applications such as :

Genesys Cloud Interactive Voice Response (IVR) system

Must demonstrate understanding of AI topics in the context of IVR technology

LLMs

Classification models

Voice to text transcription models

Preferred Experience with :

Familiarity with Agile Frameworks and regression testing.

Working experience in API testing and SQL queries.

Experience in Quality Assurance Life Cycle (QALC) and Test Management aspects such as developing test strategies, defect reports, defect tracking, traceability matrices using Jira.

Experience with Test Management Tools :

qTest

Continuous integration / continuous delivery (CI / CD) supporting technologies :

GIT, Git Lab, Docker

Financial services technology / consumer banking testing experience

Experience in Cyara Automation.

Automating tests for the full solution stack (unit, business logic, contract, usability, functional, performance).

Extensive knowledge of :

White Box Testing practices.

Software Engineering best practices for the full software development life cycle, including coding standards, code reviews, source control, build and release processes, continuous integration, and continuous deployment concepts (CI & CD), and test suite development and maintenance.

Must be able to provide hands-on training for existing testers in writing and using automation scripts and ensuring best practices are followed.

Should have good experience with both manual and automated testing, preferably in the IVR space.

Possesses a deep understanding of shift-left test practices and techniques along with the frameworks, and tools that support it.

Strong written and verbal communication skills.

Enthusiastic and energetic with an inherent curiosity to break code.