Director of Hub and Patient Services

Job Description

Job Description

Job Summary :

The Director of Patient Services is a strategic leadership role responsible for developing and executing integrated strategies to ensure patient access and affordability in the US Market. This individual will lead cross-functional initiatives that drive access, affordability, availability, and adherence for Aquestive’s commercialized and pipeline products, including the launch of Anaphylm®. The Director will serve as the strategic liaison between internal and external stakeholders such as patient affordability vendors, HUB vendors, and other strategic business partners. The candidate will bring deep expertise and launch experience in Patient Services and HUB execution within the biotech or specialty pharmaceutical industry. This strategic leader must have a demonstrated history of cross functional collaboration, problem solving and enhancing corporate culture. This position will report to the Vice President, Market Access, Trade & Patient Services.

Responsibilities :

• Lead and collaborate with cross-functional teams such as Marketing, Finance, Market Access, Regulatory, Legal, and Compliance to ensure alignment on patient programs
• Design, implement and manage integrated and strategic patient access and affordability support programs for the Aquestive US portfolio.
• Design data analytics strategies to evaluate the patient’s journey and continually recommend compliant strategies to enhance the patient and provider experience
• Oversee budgeting and financial planning for all patient services functions, ensuring cost-effective dynamic execution.
• Proactively analyze and monitor KPI performance, manage business rules, service level agreements and SOPs, striving for agile and continuous improvement of services over the product’s lifecycle
• Proactively monitor and market trends, policy changes, and innovative programs to inform strategy and recommend program enhancements as necessary
• Strong collaboration with Trade and Supply Chain to ensure optimized program management
• Lead relationships with vendors and strategic business partners
• Serve as a key point of contact for field teams regarding patient program operations and troubleshooting
• Create necessary pull-through materials for sales force execution, in collaboration with Sales, Marketing, and other internal stakeholders
• Champion a culture of compliance by working closely with Legal, Regulatory, and Compliance to ensure all activities meet applicable laws and industry standards.
• Provide insights and updates to senior leadership on key performance indicators, program outcomes, and strategic opportunities.

Qualifications :

The above statements are intended to describe the general nature and level of the work being performed by colleagues assigned to this position. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Aquestive reserves the right to make changes to the job description whenever necessary.

As part of Aquestive’s employment process, final candidate will be required to complete a drug test and background check prior to employment commencing. Please Note : Aquestive is a drug-free workplace and has a drug free workplace policy in place.

Aquestive provides equal employment opportunities to all colleagues and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education. Expected Base salary range : $160,000 to $200,000 USD