Patient Access Associate

Job Title

Your job is more than a job

This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

General Duties

• Greets patients, guests and family members.
• Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
• Analyzes current patient information to determine if an account already exists so as not to duplicate records.
• Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
• Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
• Activates scheduled accounts that have been set-up for the patient according to the registration policy.
• Resolves work queue errors in an accurate and timely fashion.

Ensures all required forms are completed and other paperwork / documents are gathered and accurate :

Performs financial analysis of each case and informs patient of financial responsibility :

Provide excellent customer service to all patients, guests and family members and internal and external team members / customers :

Balances cash drawer daily and prepares cash long at the end of the shift when applicable :

Education / Experience Qualifications

Skills & Abilities : Minimum Required :

Reporting Relationships

Functional Demands

Physical Demands