Clinical Manager of 988 Crisis Services

Job Description

Job Description

Description :

Clinical Manager of 988 Crisis Services

Seattle, WA, WA

Description

Position Title : Clinical Manager of 988 Crisis Services

Reports to : Clinical Director of 988

Type : Full-Time, Exempt.

Location : Fully remote. Some onsite requirements in Seattle, WA.

Salary : $95,000-105,000 annual salary, depending on experience.

Interested candidates located in WA state, Arizona, Texas or Ohio are welcomed to apply.

Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support.

Schedule : Monday-Friday, 8am-4pm.

The Clinical Manager of 988 Crisis Services is ready to join an innovative program and being responsible for the daily operations of the 988 Suicide and Crisis Lifeline. This position, under supervision of the Clinical Director of 988 Crisis Services, will support in the management, rollout of new services and technology, and ongoing operational oversight of the 988 Crisis and Suicide Lifeline work done by Crisis Connections. This work will include remote and occasional onsite requirements.

The ideal candidate will demonstrate proven success in leading, managing, and motivating teams operating in a fast paced environment. Additionally, they will have direct experience providing telephonic or web-accessed programs or services in areas such as crisis, emergency, and mental or public health services. They are knowledgeable and proficient in crisis intervention, professional behavioral health standards and trauma informed care best practices. The selected candidates must bring clinical expertise in crisis intervention, clinical supervision, and business and administrative operations experience. The Clinical Managers oversee the delivery of services via phone, chat, and text; will ensure that contacts receive emotional support, and referrals to the appropriate least restrictive level of care while monitoring team performance to meet state and national contractual and accreditation standards.

QUALIFICATIONS AND EXPERIENCE NEEDED :

• Master’s degree in psychology / counseling or social work or related field required.
• Independent or associate licensure in counseling, or social work required, and ability to obtain licensure in WA state.
• Mental Health Professional (MHP) status as defined by WAC 246-341-0515 and Revised Code of Washington (RCW 71.05 and 71.34), or ability to obtain credential in WA state.
• Certified or Licensed Agency Affiliated Counselor (RCW 18.19.210).
• 4-5 years leadership experience in behavioral health crisis work required.
• Telephonic contact center or help line experience preferred.
• Excellent verbal, written, and typing skills.
• Ability to learn and use multiple software platforms, and technology systems.
• Experience providing training both in person and virtual preferred.
• Evidence of ability to work effectively with a multi-disciplinary clinical staff in a fast-paced professional environment.

MANAGER REESPONSIBILITIES

PERFORMANCE MANAGEMENT :

KEY PERFORMANCE INDICATORS

Call Abandonment rate 5% or less.

TRAINING AND PROFESSIONAL DEVELOPMENT

QUANTITY AND QUALITY OF WORK / WORK HABITS

Requirements : Requirements

Computer Skills Assessment : Crisis Connections requires a basic Computer Skills assessment to measure computer literacy and skills. The assessment is approximately 15 minutes in length, and timed. HR will provide a link to complete the test after screening qualified candidates.

Technology Requirement :

For Remote / Hybrid positions

Working Conditions : Individuals in this position should be able to sit or stand for lengthy periods of time. Individuals will need to be able to wear a headset or earphones as they take calls and attend meetings. Individuals will need to manage several IT / software platforms at once and be able to function in an environment with moderate noise and distraction.

Thriving employees means a thriving mission : We work hard to embrace diversity and inclusion. We welcome everyone's lived experiences, cultures, and expertise, at Crisis Connections because it strengthens our team and the care we provide to the community. BIPOC, persons with disabilities, and members of the LGBTQ+ community are strongly encouraged to apply.

We are dedicated to supporting our employees by offering excellent benefits and career progression opportunities.

Voluntary Benefits

Offers of Employment : All offers of employment are contingent upon successful completion of a background check including a Criminal History Report and Reference Check.

DISCLAIMER : The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job. As an adaptive organization, responsibilities can and will change in alignment with greater efficiencies and mission metrics.

EQUAL EMPLOYMENT OPPORTUNITY AND NON-DISCRIMINATION : Crisis Connections (CC) is committed to equal opportunity for all employees and applicants. CC does not discriminate with regards to hiring, assignment, promotion, or other conditions of staff employment because of race, color, religion, sex, national origin, age, marital status, sexual orientation, gender, gender identity, veteran status, disability, genetic information, or any other status protected under local, state, or federal law.

In accordance with the Americans with Disabilities Act, upon request, reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of our positions.

Crisis Connections is an equal opportunity employer. We value having employees whose skills, experience and background reflect the diverse populations we serve.