Product Specialist

Job Description

Job Description

Job Title : NJDHS-DDD Product Specialist - (Remote but local candidates needed)

Primary Skills :  analytical & logical skills, customer support, knowledge base & ticketing systems, Microsoft productivity, Tier 1 IT & app troubleshooting, Windows OP systems.

Location : Trenton, NJ (Manager is looking for local regional candidates)

Start details : 8 / 25 / 2025

Duration : 6 / 30 / 2026 (anticipated to be renewed)

Work arrangement : Remote but need local candidates to the Trenton, NJ region.

Interview : Web cam

Job Description :

Collaborates with business units as part of the help desk and app dev support team for electronic health record. Resolves JIRA requests using pre-defined resources, analytical skills, and team collaboration. Primarily email, Teams, and occasional phone.

The Product Specialist collaborates with business units and coordinates with cross-functional teams to provide strategies, product development, and training solutions. Assures the product meets specifications.

As a Product Specialist with the NJ Division of Developmental Disabilities, the candidate will perform technical and application support functions including, but not limited to :

• Provide Tier 1 support for Division applications.
• Provide first level contact for incoming service requests.
• Review incoming service requests for knowledgebase solutions.
• Collect information from user for service requests.
• Track, route and redirect unresolved service requests to correct resources.
• Escalate complex issues to Tier 2 Service Desk resources.
• Provision application access.
• Identify and route Data Exceptions.
• Walk users through problem solving steps.
• Convey resolutions of service requests to users.
• Resolve and Close low-level service requests.
• Perform proper recording and documentation of activities and solutions.
• Perform periodic knowledge base review.
• Perform user access audits.
• Perform user acceptance testing.
• Research changes in pharmacies, hospitals, medications, and healthcare related datasets.

This role will report through the Support Manager.

Required Skills

Education :

Bachelor's degree in information Technology or related field or equivalent experience required.

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state / governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry

Our candidate network includes thousands in our database and targeted networks including top social sites

We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent

We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

Company Description

Hire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state / governments.\r\n\r\nWe serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r\nOur candidate network includes thousands in our database and targeted networks including top social sites\r\nWe gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r\n\r\nOur cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r\nWe can provide experienced IT Professionals for your IT Projects covering most Technologies and roles