Job Description
Job Description
Description :
Supervised by : Branch Manager
Supervises : None
FLSA Status : Non-Exempt
General Summary of position :
In this position, you will be responsible for assisting bank customers in a variety of general banking transactions and customer service tasks in a courteous and friendly manner. You will also be assisting in several areas involving general Bank Operations. Knowledge of available bank services and the ability to communicate them to our customers is essential in order to assist them with their banking needs, and to optimize their banking relationship with Rolling Hills Bank & Trust.
Essential Duties and Responsibilities
Process deposits and other items deposited into the night drop
Balancing your Cash Drawer and / or the Bank Vault each day
Assisting customers with general banking transactions such as, but not limited to :
- Deposits
- Withdrawals
- Loan payments
- Money orders and cashiers checks
- Process currency and coin orders
- Cashing checks
- Cashing Savings Bonds
- Assist customers with Wire Transfers
- Process Cash Advance requests from customers
- Other miscellaneous duties that would fall under the responsibilities of a Bank Teller
- Internet and Mobile Banking assistance
Assisting customers with general customer service tasks such as, but not limited to :
Ordering ATM, Debit, and Credit CardsOpening New Accounts or closing accounts, which may include, Checking and Savings Accounts, Certificates of Deposit, Health Savings Accounts and Individual Retirement AccountsProcessing Check Orders for customersAssist customers in obtaining and accessing their Safety Deposit BoxesBalance and Account History inquiriesInforming customers of products and services that are offered at Rolling Hills Bank & Trust in an effort to meet all of their banking needsProvide prompt, professional and courteous service to all customersAssisting Customers with Stop Payment requestsOther miscellaneous duties that would fall under the responsibilities of a Customer Service RepresentativeAssisting with the general operations of the bank
Balancing and restocking ATM MachineOrdering Currency and CoinPreparing various bank correspondence to be mailedDelivering mail to and picking mail up from the post office and processing it as neededAnswering the phoneGeneral Filing and clerical tasksOrdering General SuppliesProcess Return Check ItemsPerforming various types of Data EntryThe Essential Duties and Responsibilities listed on the Job Description shall be performed in accordance with the policies and procedures established by Rolling Hills Bank & Trust. The Job Description is not intended to be all encompassing, but is intended to give an overview of the essential duties and responsibilities of the job. You may be asked to complete other duties, as assigned, in an effort to fill a need or to assist another department.
Requirements :
Required Personal Characteristics
Positive AttitudeHonestDependableFlexibleExcellent written and oral communication skillsOrganized, with attention to detail, taking pride in your workAbility to take direction and feedback from supervisors that lead to positive outcomesTake responsibility for your own actionsThe ability to interact positively with co-workers and to work as a member of a teamPI2d242fb540b3-25405-38722990