Personal Lines Support

Personal Lines Support

The Personal Lines Support Representative is responsible for assisting Personal Lines with administrative tasks.

Supervisory Responsibilities : None

Essential Tasks :

• Assist customers with service requests by phone and email, process policy changes, assist with billing and claims
• Provide proof of insurance
• Identify opportunities to engage with customer
• Enthusiastically engage in company culture and corporate goals
• Identify complex requests and triage to designated Account Manager or carrier
• Maintain updated customer file including policy information, correspondence, and contact information
• Support Account Manager with processing changes and other tasks in the system
• Various other clerical tasks as instructed

Core Competencies :

Experience and Education :

Licensing and Credentials :

Systems :

Physical Requirements :

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.