Help Desk Support Specialist

Help Desk Support Level I Onsite (Cedar Park, TX)

Pay : $50,000 $55,000 annually

Express Employment Professionals has partnered with a trusted Managed IT Services provider in Cedar Park, TX. While the company is locally based, it delivers remote IT support to small and medium-sized businesses nationwide.

We are seeking a Help Desk Support Level I professional to join their team onsite. This is an entry-level IT role perfect for someone technically minded with a strong problem-solving mindset and a passion for helping people. You will serve as the first point of contact for clients, troubleshooting issues and providing high-quality support in a way thats easy for non-technical users to understand.

Responsibilities :

• Provide remote IT support from the Cedar Park office to business clients across the U.S.
• Respond to helpdesk tickets, diagnose, and resolve issues promptly.
• Communicate clearly with non-technical users to ensure understanding and satisfaction.
• Support hardware, software, network, and systems-related issues.
• Escalate complex problems to Level 2 or senior support while maintaining client communication.
• Document troubleshooting steps, client interactions, and resolutions accurately.
• Contribute to a positive team culture of proactive problem-solving and exceptional service.

Qualifications

minor in Mathematics or Physics is required.

How to Apply

Interested candidates should apply directly through Express Employment Professionals Round Rock, TX :

Call our office at : (512) 255-2525

Or apply online :

This is an excellent opportunity to launch your IT career with a team that values customer service, professional growth, and teamwork.

Seniority level : Entry level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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