Bike Department Manager

Sports BasementSan Francisco, CA, United States

30+ days ago

Job type

Full-time

Job description

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Our Mission

We strive to help those communities shine a little brighter, be a little greener, and make our shared outdoor and indoor spaces more fun and accessible for everyone. At the end of the day we know that your gear is more than just stuff, and we're more than just a store.

Our Mission

Profile

Sports Basement is an entrepreneurial company that is looking for experienced leaders with new ideas in an ever changing environment. The Bike Manager position is a dynamic, challenging, and fun position. This person has a high level of bike product and industry knowledge, sets and maintains WOW standards for customer service and the staff experience, has strong communications skills, and is able to maintain proper processes from shop to floor. Our goal is to be THE go-to bike shop in our community; be trusted at all levels of expertise and a resource to all.

Duties And Responsibilities

Core Values

It's all been said before : We care about the customer, the community, the environment, etc. These are common values by which most companies try to abide. We are different because of how we prioritize and execute these values every day.

Couches before profit
Economical vs. Extravagant
Volunteer vs. Donate
Proximity vs Productivity
O.K. is not O.K.
Doers vs. Degrees
Creativity before efficiency
Autonomy before rules
YES! vs. NO
Safety before speed

The following reflects our definition of essential functions for the Bike Manager but is not necessarily ruled or limited by these tasks. The bike industry is ever evolving and staying with or ahead of the changes is essential to our success.

Daily management of 1-7 Bike Department staff including mechanics and floor sales.

Manage the schedule for all Bike Department staff.

Interviewing, training, and developing staff at all levels.

Manage parts ordering, warranty issues, and service writing for shop work.

Manage the shop queue and keep productivity at expected levels.

Develop and maintain a healthy relationship with buyers, vendors, and marketing.

Set objectives and create paths for staff. Check in frequently and formally review 2x / year.

Use reporting to direct efforts with merchandising and product training.

Lead by example and create a positive and productive atmosphere.

Assist in marketing events and community outreach.

Work with Presidio Rentals Manager to support the success of our bike rental business

Maintain a clean, organized, and safe workplace at all times.

Apply Core Values

Implement company core values, policies, procedures, and safety measures.

Demonstrate the SB value “OK is not OK” in all aspects of your role.

Demonstrate good judgment in all situations.

Hustle throughout your shift.

Remain positive in challenging situations and offer creative solutions to problems.

This job description is not meant to be all-inclusive. It is understood that the employee will also perform other reasonable related business duties if requested by the immediate supervisor or other management staff. This position description is not a written or an implied contract. It will be reviewed periodically and may be revised if deemed necessary. Performance reviews will be conducted bi-yearly but do not necessarily constitute a required increase in pay.

Managers are reviewed twice a year based on sales results, productivity, and leadership performance. Pay raises will be evaluated at this time. Bonuses are paid one time per year and are based on the average score over the two previous reviews.

Amazing Benefits

Bonus program.

Medical for FT

$2000 / year allowance for dental and optical.

401k

Stock option program.

40% employee discount off everything in the store.

Fully stocked kitchen / break room.

Airline miles for FT Staff.

Race, Gym, Class, and Event Reimbursements of 40% per approved event.

OTB - Sports Basement outdoor excursion program for employees.

Free Rentals including Bike, Ski / snowboard, Tennis, Wetsuits, and Camping gear.

Minimum Requirements

Minimum 2-3 years experience successfully managing in a retail environment.

Great attitude, loves helping people, able to get along with many personalities.

Basic mechanic skills preferred. Advanced skills a bonus.

High level of knowledge in current road, tri, cyclocross, mountain, commuter, electric and recreational bikes, and all parts and accessories.

Strong verbal and written communication skills.

Organized, detail oriented, efficient, and strong follow-through.

Work at least one weekend day / week.

Computer savvy.

Ability to thrive in an evolving company and contribute to best practices.

Strong autonomy, sense of urgency, and being able to hustle.

Working Environment / Minimum Physical Requirement

You must have the physical, visual and auditory ability to perform the essential functions of the job with or without reasonable accommodations. Position requires standing up to 8+ hours per shift, bending, leaning and kneeling on a regular basis during a shift. Must be able to lift up to 50 pounds in order to perform essential functions. Must be able to work in a high volume, high traffic environment. Must be able to manage tricky customer situations.

Please Attach a Resume With Your Relevant Experience.

Cover Letter Questions- Please answer all of the below in a cover letter attached to your application.

Why do you want to work as a Bike Manager at Sports Basement? Why would you be a good fit for leading our bike department?

How would you describe the Sports Basement brand, and how does our bike department fit into that vision?

What stands out most about our bike shop and service experience, and how would you communicate that to our community?

How do you think we can best compete with online bike retailers and direct-to-consumer brands while keeping customers coming back to our stores?

What does Sports Basement’s bike department do well today, and where do you see opportunities for improvement in sales, service, and community engagement?

Sports Basement is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, martial status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (Includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Other

Industries

Retail

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Department Manager • San Francisco, CA, United States