Service Advisor

What to Expect

Tesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.

What You'll Do

• Provide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customers
• Assess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possible
• Actively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as needed
• Effectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detail
• Conduct transactions, guide customers through corrections, and summarize repair work performed
• Efficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-up
• Build trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat business

What You'll Bring

Compensation and Benefits

Benefits

2 medical plan options with $0 payroll deduction

Expected Compensation

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

We will accept applications for this job until November 14, 2025, after which this posting will be removed.

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