General Manager

Job Description

Job Description

Restaurant General Manager – Wild Wing Cafe (Aiken, SC)

Opening January 2026

Wild Wing Cafe is expanding in the Aiken, SC area, and we are seeking a dedicated and experienced Restaurant General Manager to join our team.

The General Manager brings the culture of Hot Wings, Cold Beer, and Good Times to life by creating a welcoming environment for guests and a motivating workplace for staff. This role is responsible for delivering memorable dining experiences while overseeing all aspects of daily restaurant operations, including guest service, staff leadership, inventory management, financial performance, and community engagement.

As the business leader of the restaurant, the General Manager manages both revenue growth and cost control, ensuring strong performance against profit and loss objectives. Working in close partnership with the executive chef, the General Manager recruits, develops, and retains top talent while fostering a positive, professional, and high-energy atmosphere for the entire team.

Key Responsibilities Restaurant Operations

Direct, plan, and oversee day-to-day operations to ensure smooth execution and exceptional guest experiences on every shift.

Manage both front-of-house (FOH) and back-of-house (BOH) operations, making final decisions on matters of importance.

Partner with executive chefs to attract, hire, and retain top talent while maintaining a positive and professional culture.

Recruit, hire, train, and develop managers and staff to build a high-performing team.

Coach, mentor, and engage Assistant Managers to drive teamwork, accountability, and recognition.

Monitor food, labor, and controllable costs to optimize profitability while increasing sales.

Oversee entertainment and local marketing initiatives to grow brand awareness and drive traffic.

Ensure consistent delivery of high-quality food preparation and service.

Maintain strict standards for cleanliness, sanitation, safety, and overall restaurant image.

Guest Experience

Create a welcoming environment where guests feel valued and appreciated.

Be visible and engaged in the dining room, assisting staff and interacting with guests.

Respond to guest concerns promptly and professionally to encourage return visits.

Reinforce company service standards to ensure a consistent and memorable dining experience.

Employee Engagement & Development

Foster a cooperative and fun workplace culture that promotes morale, productivity, and retention.

Provide ongoing feedback, coaching, and performance reviews to support staff development.

Train and develop shift leaders and certified trainers through accountability and mentorship.

Ensure compliance with company policies, operational standards, and all applicable federal, state, and local regulations.

Requirements

2–5 years of proven restaurant management experience.

Energetic, outgoing personality with strong leadership ability, initiative, and self-discipline.

Excellent communication skills and ability to build rapport with FOH and BOH staff.

Strong financial acumen with experience in budgeting, cost control, and reporting.

Proficiency with restaurant management systems, POS technology, and Microsoft Office.

Track record of staff development, engagement, and retention.

Valid driver’s license required.

Certifications : ServSafe Food Safety and Responsible Alcohol Service (required).

Ability to make sound, effective decisions quickly.

Highly organized, detail-oriented, and able to thrive in a fast-paced environment.

Physical ability to work long hours on your feet and lift up to 50 lbs.

Why Join Us?

At Wild Wing Cafe, we believe in creating memorable dining experiences through outstanding food, welcoming service, and a lively atmosphere. As we expand into Aiken, we are excited to welcome a General Manager who shares our passion for hospitality, leadership, and excellence. This is your opportunity to grow with a dynamic brand while making an impact in a new market.