Team Member Sbarro (White Hills)

Job Description

Job Description

Job Summary :

As a Team Member at Sbarro, you will play an essential role in ensuring customers have a positive dining experience by providing outstanding service, preparing high-quality food, and maintaining a clean, welcoming environment in the restaurant.

Key Responsibilities :

• Customer Service :
• Greet customers in a friendly and welcoming manner.
• Take customer orders accurately and promptly, answering any questions regarding the menu.
• Process customer payments and provide correct change or receipts.
• Serve food to customers in a timely and professional manner, ensuring their satisfaction.
• Address customer complaints or concerns professionally and resolve them effectively.
• Food Preparation :
• Assist in preparing pizza, pasta, salads, and other menu items according to Sbarro's standards.
• Operate kitchen equipment (ovens, fryers, grills) safely and efficiently.
• Ensure food is prepared fresh and consistently meets the restaurant's quality standards.
• Portion and assemble food items accurately and efficiently for both dine-in and carry-out orders.
• Cleaning and Sanitation :
• Maintain cleanliness in all areas of the restaurant, including the kitchen, dining area, and restrooms.
• Clean and sanitize kitchen equipment, utensils, and workstations regularly to meet health and safety regulations.
• Ensure all food safety procedures are followed, including the proper storage, handling, and preparation of food items.
• Cashier and Register :
• Operate the cash register and handle transactions accurately, including cash, credit, and mobile payments.
• Maintain a clean, organized, and efficient register area.
• Provide customers with receipts, handle returns or exchanges, and ensure all transactions are correct.
• Team Collaboration :
• Work as part of a team to ensure smooth restaurant operations.
• Communicate effectively with coworkers to ensure customer orders are completed accurately and efficiently.
• Help train new team members or assist with cross-training in other restaurant areas.
• Support team members during busy periods to ensure excellent service and order accuracy.
• Inventory and Stocking :
• Help with stocking and organizing food, beverages, and other supplies.
• Assist in managing inventory and ensuring products are well-stocked and rotated according to company guidelines.
• Monitor the inventory and notify management of low stock levels to ensure timely replenishment.
• Other Duties :
• Assist with opening and closing duties, including cleaning, organizing, and prepping the restaurant for the next shift.
• Perform other tasks as directed by the restaurant manager or supervisor.

Skills and Qualifications :