Asset Protection Detective, San Francisco Union Square - Full Time

Be part of an amazing story

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

Our Asset Protection Security team uses advanced technology and analytics tools to reduce shortages and protect our bottom line. As an Asset Protection Detective, you will have the opportunity to receive expert training and develop your skills in this role. You will create and foster relationships with store teams and law enforcement agencies. Our goal is to protect company assets while maintaining a safe, customer-centric shopping environment.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found

here

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include :

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal / financial advice

Access the full menu of benefits offerings here.

What You Will Do

Use surveillance techniques to help identify and apprehend individuals who shoplift and dishonest employees

Understand and leverage de-escalation tools in order to provide a safe and secure environment for our customers and colleagues

Recover stolen merchandise

Research and provide statements and evidence to support investigations

Prepare reports on theft incidents, investigations, and audits

Maintain strict compliance with the law and company policies regarding apprehensions, searches, and evidence preservation

Build and maintain partnerships with store colleagues, as well as outside groups, such as law enforcement

Testify in court for criminal and civil cases

Train colleagues on protocols to help protect company assets

Respond to alarm conditions and work on special assignments

Facilitate first aid for customers and colleagues

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Who You Are

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

A resourceful self-starter who can adapt quickly to changing priorities

Ability to communicate and share information with diverse groups of customers and peers

Enjoy working as part of a team, as well as independently

Obtain and maintain required licenses, trainings, and certifications

High School Diploma or equivalent

Essential Physical Requirements You Will Perform

Walking, standing for extended periods; bursts of quick movement

Apprehension of subjects in accordance with company policy

Requires hearing, close vision, color vision, and ability to adjust focus

Occasional stooping, kneeling, crouching, and reaching above eye level

Ability to spend long periods of time in enclosed areas

Lifting and moving items up to 30 pounds

About Us

This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.

Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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This position may be eligible for performance-based incentives / bonuses. Benefits include 401k, medical / vision / dental / life / disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.