Associate Field Service Engineer

Job Description

Job Description

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

We are seeking a motivated and technically proficient Associate Field Service Engineer to provide on-site support to our customers. In this role, you will drive successful on-site service of our unified mass notification systems to improve customer satisfaction, maximize customer retention, and increase profitability. This is a hands-on role ideal for a recent engineering graduate who enjoys problem solving, working with customers, and spending time on-site rather than behind a desk.

This role requires reporting to our HQ in Baltimore daily when not at customer sites.

A Day in the Life :

• Support system start-up, and testing activities for Alertus outdoor warning systems at customer sites
• Be the main point of contact at job sites for our customers
• Perform quality control duties for Alertus outdoor notification systems
• Build and test electronics units
• Site support will typically constitute at least 70% of work activity
• Oversee, evaluate, and sign off of work performed by others
• Proactively document field issues and help improve product design and delivery processes
• Other duties as assigned as our outdoor warning systems product(s) grow in popularity.

Required Skills :

Education and Experience :

Alertus Career Advantages :

The referenced base salary range represents the low and high end of Alertus' salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will depend on several factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications.

Additional Information :

All applicants who wish to be employed by Alertus, regardless of work location, must be fully vaccinated or in the progress of vaccination by the first day of their employment (some exceptions may be considered if within the guidelines of the company policy). Proof of vaccination or exemption must be provided prior to their start date.

Protecting people from harm is what we do. It's our mission and our passion. As a company dedicated to developing advanced technologies to help save lives, we feel strongly that our employees protect themselves and others from a potentially fatal virus. We encourage everyone who can safely do so to vaccinate against COVID-19.

Alertus Technologies is an Equal Opportunity / Affirmative Action Employer. All applicants will be considered for employment without attention to race, color, sex, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

All your information will be kept confidential according to EEO guidelines.

AT THIS TIME, ALERTUS DOES NOT PROVIDE VISA SPONSORSHIP

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.