Incident Analyst (with P&C insurance) (Remote - US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Incident Analyst (with P&C insurance) in the United States.

We are seeking an experienced Incident Analyst with deep expertise in Property & Casualty (P&C) insurance systems to join a dynamic IT environment. In this role, you will handle critical incident management, troubleshoot complex technical issues, and ensure smooth resolution of operational challenges. You will collaborate with development teams, monitor system health, and implement proactive solutions to prevent recurring problems. The ideal candidate combines strong analytical skills, technical proficiency, and excellent communication to support both internal teams and end users effectively. This role offers a remote work environment with opportunities to contribute to enterprise-level systems and processes, providing a direct impact on operational excellence and business continuity.

Accountabilities :

• Perform daily incident analysis, troubleshooting, and resolution, including code checks and implementing fixes or workarounds.
• Participate in Major / Severe Incident (P1 / P2) calls, providing technical expertise and timely updates.
• Review, manage, and resolve open incidents, requests, and problems; coordinate ticket updates on a daily / weekly cadence.
• Create and maintain Knowledge Articles to document solutions and support knowledge sharing.
• Engage with end users to clarify issues, provide guidance, and gather inputs for resolution.
• Execute ad hoc operational tasks, including service account management, batch validation, data script execution, and system monitoring.
• Conduct root cause analysis for recurring incidents and implement permanent fixes under problem management.
• Monitor system health using Datadog and Splunk logs, proactively identifying anomalies.
• Collaborate with development teams and stakeholders to share insights and improve incident resolution processes.

Requirements

Benefits

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.

When you apply, your profile undergoes an AI-powered screening designed to identify top talent efficiently and fairly.

🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.

📊 It compares your profile to the role’s core requirements and past success factors to determine your match score.

🎯 Based on this analysis, the three candidates with the highest match are automatically shortlisted.

🧠 When needed, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias, focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are determined by their internal hiring team.

Thank you for your interest!

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