Dealer Lien Perfection Sr. Coordinator (Work from Home)

Dealer Lien Perfection Sr. Coordinator

The Dealer Lien Perfection Sr. Coordinator will be calling dealers, customers, and DMVs to follow up on the title status of accounts placed in PP and working the initial contact on new accounts. A likely match for this position is a self-motivated individual that can work under limited supervision who has efficient time management, multitasking, problem solving, and attention to detail skills.

Responsibilities

• Provide a world class experience for our customers through strong communication skills
• Updating various trackers, sending out documents to customers and DMV's & verifying accuracy of documents
• Demonstrate excellent organizational skills, time management skills, and attention to detail
• Ensure accuracy and highest quality assurance standards
• Manage multiple tasks, appropriately prioritize workflow, and get the job done in an efficient manner
• Exhibit professionalism & morale with associates at all levels including external contacts
• Call dealerships and customers to obtain title status updates
• Call DMV's and previous lien holders when necessary
• Run state inquiries
• Place necessary documents on a tracker to send to perfect the accounts
• Send lien placement documents to customer
• Answer emails and voice mails within an SLA period

Work Schedule

Monday - Friday 8am - 4 : 30pm or 7 : 30am - 4 : 30pm CST

Work from Home Technology Requirements

Secure home office environment that is free from background noise and distractions. Reliable private internet connection that is not supplied via cellular data or hotspot is required. A private network that is password protected where you have ownership or line of site sight to every device on the network. Internet service must be provided by Cable or Fiber Internet Service Providers (ISP). Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent / customer interactions. ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

Basic Qualifications

High School Diploma, GED or equivalent certification. At least 3 years of Customer Service or Call Center experience. At least 1 year of experience working in the Financial Industry. At least 1 year of experience using Google Suite or Microsoft Office.

Preferred Qualifications

At least 4 years of Customer Service or Call Center experience. At least 2 years of experience in the Financial Industry. At least 1 year of title processing experience.

More Benefits, More Health, More Wealth, and More Life

Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.

Medical, Dental, Vision, Prescription coverage Day 1

Flexible Scheduling

Paid Time Off

Wellbeing offerings such as backup childcare and Mental Wellness support

Tuition Reimbursement

Paid Training and Development offered quarterly

Flexible Spending Account

Life Insurance as well as Disability

Disability Insurance

401 K and Stock Purchase Plan

"At Capital One, we strive to attract the best people to give them the opportunity to be great."