Operations Manager

Job Description

Job Description

Company Overview

Ghost is a data-driven distribution platform for the best brands in the world. We partner with leading streetwear, apparel, footwear, beauty, and home goods brands to unlock new revenue for all types of inventory. Through transparency, data insights, and a network of vetted buyers, Ghost empowers sellers to diversify and optimize their inventory management. Backed by top VC firms (Cathay, USV, Equal, Eniac, L. Catterton), Ghost is one of LA's fastest-growing startups.

About the Role

We're looking for an Operations Manager to oversee the full lifecycle of our wholesale deals, from initial order placement through logistics coordination, fulfillment, and delivery for both international and domestic shipments. You will manage order details, track progress, troubleshoot issues, and keep internal and external stakeholders informed to ensure a seamless end-to-end experience. This role works cross-functionally across the sales (buyers & suppliers), operations, and product operations teams.

Key Responsibilities :

Order Lifecycle Ownership

• Manage orders from initiation to completion, understanding buyer and seller requirements to ensure timely and accurate delivery.
• Efficiently handle a complex volume of orders while maintaining high precision and swift execution that supports service-level targets.
• Ensure key deal information is accurately recorded on our platform, HubSpot, and other internal tools, including receiving reports, shipment updates, packing lists, and open action items.
• Ensure alignment across key partners by clarifying timelines, dependencies, and responsibilities upfront, and documenting clearly to prevent repeated questions.
• Quickly adapt and learn in this operations role, supporting various functions across sales, operations, product operations, and brand partnerships.

Logistics Management

Issue Resolution & Process Improvement

Qualifications

Our total compensation for this position can range from $90,000-110,000 . The actual amounts may vary based on factors such as experience, knowledge, skills, and abilities related to the position. We value experience and are open to higher compensation for candidates with exceptional skills and background.

Benefits we offer :

Ghost is an equal opportunity employer and values diversity in the workplace. We are committed to fostering an inclusive and innovative environment where all employees can thrive. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected characteristic under applicable laws.