Business Analyst II

Overview

The Business Analyst II position performs advanced data analysis to identify factors that affect business profitability, growth, and efficiency. Assesses current practices, collects information and industry trends, and creates specifications to support business operations. Determines improvements or solutions to address identified issues. Prepares technical reports by examining and summarizing data. May occasionally guide less experienced analysts or assist in development of process enhancements.

This is a hybrid role in Phoenix, AZ with the expectation that work time will regularly take place inside and outside of a company office.

Responsibilities

• Data Analysis

Sources, compiles, and interprets data. Analyzes data for accuracy and efficiencies, effectively communicates analysis output.

Provides daily support for business operations by responding to inquiries, identifying issues, and working to improve standard practices. Assists in implementing recommended modifications and enhancements. May serve as an analytics resource to wider organization or business units.

Determines overall business needs through analysis and reporting. Suggests strategies to achieve company and department goals. Assists in creating specifications, project plans, or other forms of documentation to communicate business initiatives to wider work group.

Produces reports based on data analysis, industry trends, and process capabilities. Conveys patterns, problems, and areas of improvement.

Qualifications

Bachelor's Degree and 3 years of experience in System Support or Analytics

OR High School Diploma or GED and 7 years of experience in System Support or Analytics

Preferred Skills :

Experience in operational support

Ability to build relationships across all levels of the organization

Ability to work across functional teams and interact with external third parties

Strong analytical skills and attention to detail are essential

Must have excellent verbal, written, and interpersonal communication skills

Active listening, assimilation of information, negotiation, and judgment skills

Proven ability to lead by influence

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https : / / jobs.firstcitizens.com / benefits.

Company Description :

Founded in 1898 and headquartered in Raleigh, N.C., First Citizens Bank serves customers in 18 states and the District of Columbia. For over 100 years, customers have trusted First Citizens with their money … and their futures. Today, First Citizens is the largest family-controlled bank in the nation and the sixth-largest bank franchise headquartered in the Southeast with more than $30 billion in assets. We employ more than 6,000 associates who are focused on helping our customers achieve a lifetime of success. First Citizens operates more than 570 branches in Arizona, California, Colorado, District of Columbia, Florida, Georgia, Kansas, Maryland, New Mexico, Missouri, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington and West Virginia.

First Citizens Bank. Forever First®. Member FDIC.

Equal Opportunity / Affirmative Action Employer / Minority / Female / Disability / Veteran

If you need special assistance or an accommodation in applying for employment at First Citizens Bank, please contact our Human Resources department.