Enterprise IT Tech

About This Opportunity

As an Enterprise IT Tech with Valenz, you'll provide remote IT support for staff and executives, ensuring a smooth and positive user experience. You'll troubleshoot hardware, software, and system issues; manage and escalate support tickets; and administer Microsoft 365, Intune, Teams Voice, and other cloud services. You'll also contribute to process improvements and documentation that strengthen IT efficiency and service delivery.

What You'll Do Here

• Provide remote IT support for Valenz staff and executives, delivering timely and effective solutions
• Monitor and resolve IT support requests through the internal ticketing system
• Escalate tickets to higher-level technicians and other teams as needed
• Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access
• Support administration of Microsoft Intune, Microsoft 365, and Teams Voice
• Contribute to account management in systems such as EntraID, Active Directory, and other cloud services
• Install, configure, and repair computer hardware and software
• Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources
• Help migrate and update IT documentation into new platforms
• Collaborate with business units to ensure IT solutions meet needs and align with business objectives
• Perform other duties as assigned

What You'll Bring to the Team

A Plus if you have

Where You'll Work

This is a fully remote position, and we'll provide all the necessary equipment.

Why You\'ll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America's fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you'll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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