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Systems Administrator - Agency Management System

Systems Administrator - Agency Management System

M.E. Wilson CompanyTampa, FL, US
10 hours ago
Job type
  • Temporary
Job description

Job Description

Position Summary :

We are seeking a highly skilled and proactive Systems Administrator to lead the management and optimization of our Agency Management System (AMS). This pivotal role ensures the AMS platform operates securely, efficiently, and in alignment with business goals across multiple office locations. The ideal candidate will bring deep expertise in AMS platforms (e.g., Vertafore AMS360, ImageRight), strong technical acumen, and a passion for user support and process improvement within the insurance agency industry.

Key Responsibilities :

System Administration & Maintenance

  • Oversee user account setup, permissions, data integrity, and regular backups
  • Approve and implement system changes and updates
  • Handle technical AMS issues and troubleshooting

User Support & Onboarding

  • Serve as the primary technical contact for AMS-related issues
  • Deliver training sessions and ongoing support to staff, including training new employees
  • Set up new hires with profiles, VSSO, and product access
  • Send welcome emails with login credentials and system links

    • Optimization & Reporting

  • Monitor system performance and implement automations
  • Create custom reports and dashboards using My Agency & Classic Reports
  • Pull renewal reports and enter data into ImageRight
  • Support reporting and analytics across departments

    • Integration & Vendor Management

  • Manage integrations with ePay, Comulate, Agency Revolution, ModAdvisor, and accounting software
  • Participate in monthly Vertafore meetings and escalate critical issues
  • Act as the main RSP (Resource Pro) contact and communicate updates to internal teams
  • Assist in determining AMS / IR admin access requirements

    • Security & Compliance

  • Conduct regular security audits and ensure regulatory compliance
  • Implement best practices to maintain system security

    • Workflow & Documentation

  • Develop and maintain documentation for system configurations, workflows, and integrations
  • Guide and assist team members via Tech Talk chat
  • Train interim team on cross-departmental workflows
  • Provide final documentation for handoff

    • System Tools & Content Management

  • Manage Proposal Builder, Brand Updates, Form Letters, and Waivers
  • Complete remaining ePay and AMS suspense work
  • Assist with Book of Business transfers and open items

    • Qualifications :

  • Prior hands-on experience managing and optimizing Agency Management Systems (AMS), such as Vertafore AMS360 or ImageRight, is required. Familiarity with insurance agency operations and workflows is strongly preferred.
  • Proven experience as a Systems Administrator or similar role managing AMS platforms
  • Strong technical skills in databases (SQL a plus), APIs, and network fundamentals
  • Familiarity with insurance agency workflows and business processes
  • Excellent analytical and problem-solving abilities
  • Strong interpersonal and communication skills for collaboration across teams
  • Customer-focused mindset with dedication to high-quality support
  • Relevant professional certifications (e.g., Vertafore, ITIL, CompTIA) are a plus

    • Benefits & Perks

    We value our employees and are committed to providing a comprehensive benefits package that supports your well-being and work-life balance, here’s what we offer :

    Health & Wellness

  • Medical, Dental, and Vision Insurance
  • Employer-Sponsored Life Insurance
  • Long-Term and Short-Term Disability Coverage

    • Financial Benefits

  • 401(k) Plan with Company Match
  • Competitive commission structure with opportunities for growth

    • Work-Life Balance

  • Generous Paid Time Off (Starts at 4 Weeks)
  • Volunteer Time Off to Give Back to the Community

    • Important Notice : This position description is intended to describe the level of work required of the person performing the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation for applicants and colleagues who need them for medical or religious reasons.

    EEOC Statement : ME Wilson is an equal employment opportunity firm and strives to comply with all laws prohibiting discrimination based on race, color, religion, age, sex (including sexual orientation and gender identity), national origin or ancestry, disability, military status, marital status, and any other category protected by federal, state, or local laws. All such discrimination is unlawful, and all persons involved in the operations of the firm are prohibited from engaging in this conduct.

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