Customer Service Representative

Customer Service Specialist

On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. An official partner and / or service provider to over 150 iconic rights holders, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc., a premium sports and entertainment company.

Responsibilities

• Field customer inquiries, concerns, and requests in a professional and timely manner via phone calls.
• Provide exceptional customer service and professionalism when interacting with guests, partners, clients, and peers.
• Work with guests, as needed, to identify specific needs and expectations.
• Ability to de-escalate and deal with complaints / negative feedback.
• Maintain continuous knowledge of events and partnerships.
• Investigate and resolve specific issues related to guests; identify and escalate priority issues; and route calls to the appropriate resources.
• Active participation in all training and office-wide meetings.
• Support event teams with projects, needs, and responsibilities, as necessary.
• Work with all event teams in assisting guests by asking questions to provide the best customer service experience.
• Other general administrative duties (e.g., order processing, data entry, new-hire phone training etc.) as assigned.
• Participate in event training to prepare for go-live date.
• Must be willing to work collaboratively as part of a team.

Qualifications

Travel

This position does not require travel but could offer different opportunities outside the Dallas Office.

Preferred Skill

Bilingual