Restaurant General Manager

Job Description

We are in need of a Manager for a local restaurant. We are looking for someone who can lead all aspects of the business. Duties include, but not limited to

Coordinate daily Front of the House and Back of the House restaurant operations

Increase sales by providing outstanding product and service, write an effective work schedule each week

New hire orientation and training program

Deliver superior service and maximize customer satisfaction

Respond efficiently and accurately to customer complaints

Regularly review product quality and research new vendors

Organize and supervise shifts

Appraise staff performance and provide feedback to improve productivity

Estimate future needs for goods, kitchen utensils and cleaning products or place orders

Ensure compliance with sanitation and safety regulations

Manage restaurant’s good image and suggest ways to improve it

Control operational costs and identify measures to cut waste

Create detailed reports on weekly, monthly and annual revenues and expenses

Promote the brand in the local community through word-of-mouth and restaurant events

Recommend ways to reach a broader audience (e.g. discounts and social media ads)

Train new and current employees on proper customer service practices

Implement policies and protocols that will maintain future restaurant operations

Requirements

Proven customer service experience as a manager

Must have a valid food handlers card (company will pay for classes and certifications, if you do not already have one)

HS Diploma or GED,

At least 1 year experience managing people in a restaurant or hospitality setting

Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff

Familiarity with restaurant management software is a plus

Strong leadership skills and a great attitude

Benefits

Benefit package includes BCBS Gold package, health, insurance and life

Employee recognition program

Employee referral bonus

PTO and paid holidays

Requirements

Proven customer service experience as a manager Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff Familiarity with restaurant management software is a plus Strong leadership, motivational and people skills Acute financial management skills BSc degree in Business Administration; hospitality management or culinary schooling is a plus