Patient Account Liaison- $500 Sign-On Bonus!

Job Description

Job Description

Join a Team That Puts People First

At Complete Care, compassion and service are at the heart of everything we do. We believe that every interaction with a patient is an opportunity to make a difference — and our Patient Account Liaisons play a vital role in creating a positive, supportive experience from start to finish.

If you’re a skilled communicator with a passion for helping others, and you take pride in delivering exceptional customer service, this is the perfect opportunity to grow your career in a mission-driven healthcare environment.

What You’ll Do

Serve as a trusted point of contact for patients, providing friendly, professional support and ensuring they understand their accounts and financial responsibilities.

Contact patients by phone, email, or mail to collect payment for services rendered and resolve outstanding balances.

Review and analyze patient accounts receivable to identify unpaid claims or discrepancies.

Collaborate with patients, insurance companies, and third-party payers to resolve billing or payment issues quickly and accurately.

Educate patients on insurance coverage, available payment options, and billing processes.

Partner with the Insurance and Legal accounts receivable teams to ensure seamless communication and resolution.

Monitor and follow up on outstanding balances using sound judgment and effective collection strategies.

Maintain accurate, detailed, and up-to-date records in all billing systems.

What You Bring

Knowledge of medical billing and collection practices.

Familiarity with business office procedures and computer systems.

Strong communication skills and a professional, patient-centered approach.

Ability to operate office equipment and multi-line telephone systems.

Excellent attention to detail, organization, and problem-solving skills.

Ability to read, understand, and follow written and verbal instructions with accuracy.

Why You’ll Love Working Here

At Complete Care, you’ll be part of a supportive, collaborative team that values both professional excellence and genuine care for others. We invest in our people, celebrate success, and create opportunities for growth. Here, you’re not just handling accounts — you’re helping patients feel cared for, informed, and at ease.

Future Growth :

With 35 locations serving patients across 10 counties throughout Florida, Complete Care is expanding rapidly toward becoming the national platform for integrated injury care. Our continued success is built on the pillars of ethics, diligence, and clinical expertise, ensuring that every patient receives the care and attention they deserve.

If you’re ready to take your career to the next level with a respected and growing healthcare organization, join Complete Care today — where excellence in patient care and employee satisfaction go hand in hand.

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