Member Relations Specialist

Job Description

Job Description

Summary

Serves as Member Relations Specialist in the credit union’s Virtual Services Center, the center receiving all in-bound calls from our membership. This position is responsible for answering all member questions, while cross-selling to deepen member relationships. This position is also responsible for appropriately managing this effort while being mindful of calls in queue to be answered. This position, only when necessary and as directed, will be able to float to other branches to cover in member services when needed for appropriate operational coverage.

Bilingual Requirements :

• Spanish fluency required
• Ability to prioritize and multitask work with a high-level of efficiency and attention to detail
• Ability to perform basic mathematical calculations for payments and adjustments
• Strong communication skills, including writing and typing

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Qualifications

To perform this job successfully, an individual must be able to multi-task and perform each essential duty as described above satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and / or experience

High school diploma or general education degree (GED); or one to three months related experience and / or training; or equivalent combination of education and experience.