ServiceNow CSM Developer

Job Title :  ServiceNow CSM Developer

Location : Atlanta, GA (Onsite)

Job Description :

We are seeking a skilled ServiceNow CSM (Customer Service Management) Developer to join our team onsite in Atlanta, GA. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow CSM solutions, integrations, and configurations aligned with business requirements. The role requires deep technical expertise in the ServiceNow platform with a focus on the CSM module.

Key Responsibilities :

• Design and develop ServiceNow CSM applications and modules
• Customize and configure Customer Service Management workflows, portals, case management, and knowledge management
• Work with business stakeholders to gather requirements and translate them into technical solutions
• Implement integrations between ServiceNow CSM and third-party systems (REST, SOAP APIs)
• Develop scripts (client / server), business rules, UI policies, and data policies as required
• Perform unit testing and support user acceptance testing
• Create and maintain documentation for configuration, development, and deployment activities
• Monitor system performance and troubleshoot issues
• Collaborate with cross-functional teams including ITSM, ITOM, and other ServiceNow developers

Required Qualifications :

Preferred :

Experience with ServiceNow ITSM, ITOM, or FSM is a plus