Operations Maintenance Manager

Job Description

Position Overview

The Operations & Maintenance (O&M) Manager is responsible for leading all post-installation service and maintenance activities to ensure solar and battery systems perform at peak efficiency. This individual will manage service technicians, coordinate field operations, oversee remote troubleshooting, and ensure exceptional customer satisfaction through timely response and resolution of service tickets.

Key Responsibilities

• Supervise and manage all service calls, technician visits, and post-installation activities.
• Lead remote troubleshooting and diagnostics for solar and battery systems (e.g., Enphase, Tesla, EverVolt).
• Oversee monitoring systems to ensure proper production performance and data accuracy.
• Coordinate and dispatch technicians across multiple service regions.
• Request, process, and track RMAs (Return Merchandise Authorizations) with manufacturers.
• Maintain accurate documentation for all service work, including part serials, RMA numbers, and warranty records.
• Ensure safety and code compliance across all O&M activities in accordance with OSHA and NEC standards.
• Train and mentor O&M staff in technical troubleshooting, system analysis, and manufacturer protocols.
• Attend manufacturer training sessions and maintain updated knowledge of new product and service procedures.
• Provide exceptional customer service through follow-up communication and status updates.
• Collaborate with internal teams to improve workflow efficiency, customer experience, and technical accuracy.

Qualifications

Preferred Skills & Certifications

Compensation & Benefits