Client Success Associate

A company is looking for a Client Success Associate, Employers.

Key Responsibilities

Build strong relationships with clients to support their mental health through product utilization

Manage customer inquiries related to eligibility, marketing materials, invoicing, and member support

Support implementations and customer operations by managing action items and client communications

Required Qualifications

At least 1 year of enterprise account management experience

Demonstrated ability to work collaboratively and independently

Strong empathy for customers and their success

Ability to manage deadlines and prioritize in a fast-paced environment

Interest in healthcare, health tech, and mental health