NEW Customer Service Specialist
TempWorks AccountBoston, MA, US30+ days ago
Job type
- Full-time
Job descriptionHigh school diploma or GED; associates degree preferred 2+ years in a customer service or client-facing role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Experience with CRM software (Salesforce, HubSpot, etc.)
Were seeking a professional Customer Service Specialist to support our customers via phone, email, and chat. You will act as a point of contact to handle inquiries, resolve product or service issues, and provide a positive brand experience.
Key Responsibilities :
- Respond to customer inquiries across multiple channels (phone, email, live chat)
- Resolve product or service issues with empathy and professionalism
- Maintain accurate and complete customer records in the CRM system
- Collaborate with operations and technical teams to resolve escalated cases
- Recommend solutions, product upgrades, or alternatives as needed
- Support onboarding or training for new customers
Qualifications :
Create a job alert for this search
Customer Service Specialist • Boston, MA, US